Junior Application Support & Technical Docs

A3 Technology, Inc.; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. is seeking an entry-level Application Support professional to join our Washington, DC team. The role focuses on preparing and editing technical manuals and coordinating with editors and writers for internal and external distribution.

You will assist customers with application problems, learn new technologies quickly, and work with various teams. Must have AA/AS in a related field and 2 years of relevant experience, plus eligibility to work in the US.

Qualifications

• AA/AS in a related field and 2 years of relevant experience.

Responsibilities

• Prepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
• Coordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
• Conduct technical research and collaborates with technical professionals.
• May write manuals and documentation at user level, technical support level, or both.
• Work independently with minimal direct supervision from the Program/Project Manager.
• Answer phone calls and help customers resolve their application problems.
• Understand and use various custom applications to support customers.
• Configure and arrange online meetings (MS Teams or Zoom experience is a plus).
• Other administrative duties as assigned by the Division Manager.
• Play an integral part in maintaining the mission statement of providing outstanding customer service.
• Learn new technologies quickly, understands and communicates requests as they relate to infrastructure.
• Maintain professional, positive, and friendly customer service attitude at all times.
• Demonstrate excellent communications skills; written, verbal and listening.

Education

AA/AS in a related field

Job description

A3 Technology, Inc. is seeking an entry-level Application Support professional to join our Washington, DC team. The role focuses on preparing and editing technical manuals and coordinating with editors and writers for internal and external distribution.

You will assist customers with application problems, learn new technologies quickly, and work with various teams. Must have AA/AS in a related field and 2 years of relevant experience, plus eligibility to work in the US.