Junior Amazon Connect Developer — Cloud Contact Center

Leidos; United States; Remote; USD 87.000 - 157.000; Vollzeit

Zusammenfassung

Leidos is seeking an experienced Amazon Connect Developer Jr to design, develop, test, implement, and maintain cloud-based contact center capabilities for DoD/DHA. You will build Connect flows, IVR, and intelligent routing, integrate with Salesforce Health Cloud, and support analytics and reporting across healthcare contact centers.

The role requires 2+ years of hands-on Amazon Connect development, strong Python/JavaScript/TypeScript skills, and experience with AWS services.

Qualifikationen

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline with 4–8 years of relevant experience, or a master's degree with 2–6 years of relevant experience.
• At least 2 years of hands-on Amazon Connect development or comparable cloud contact center application development experience.
• Experience designing and implementing IVR, call routing, contact flows, or automated contact center solutions.
• Experience developing applications using Python, JavaScript, TypeScript, or comparable programming languages.
• Experience developing AWS Lambda functions and integrating cloud services with enterprise applications.
• Experience with REST APIs, JSON, authentication, and enterprise application integrations.
• Familiarity with Amazon Connect queues, routing profiles, contact flows, and contact handling concepts.
• Experience with Git-based source control, Agile development, software testing, and application deployment processes.
• Understanding of AWS security concepts, including IAM, encryption, and secure application integration.
• Strong analytical, troubleshooting, technical documentation, and communication skills.
• Ability to work independently and collaborate with developers, administrators, architects, and other technical stakeholders.
• Ability to meet applicable DoD/DHA personnel security and suitability requirements.

Aufgaben

• Design, develop, test, and maintain Amazon Connect contact flows, multi-level IVR applications, inbound and outbound call routing, queues, callbacks, and automated self-service capabilities.
• Develop conversational AI solutions using Amazon Lex, including voicebots, chatbots, intents, dialog management, and automated customer interactions.
• Develop serverless application components using AWS Lambda, Python, JavaScript, TypeScript, and associated AWS services.
• Design and maintain integrations between Amazon Connect and Salesforce Health Cloud, including customer identification, screen pops, case creation, contact activity logging, and API-based data exchanges.
• Develop and maintain integrations supporting workforce management, call recording, transcription, contact analytics, and operational reporting.
• Implement secure REST APIs, event-driven processing, data transformations, authentication, and error-handling mechanisms.
• Develop and execute unit tests, integration tests, and automated validation procedures for contact center applications and integrations.
• Provide Tier 3 technical support, including troubleshooting complex IVR, call routing, chatbot, integration, and application performance issues.
• Perform root cause analysis and implement corrective actions for recurring software defects and production incidents.
• Participate in Agile development, code reviews, CI/CD processes, release planning, and production deployments.
• Maintain technical documentation, contact flow diagrams, integration specifications, and deployment procedures.
• Ensure application development follows applicable DoD/DHA cybersecurity, privacy, and information protection requirements.

Kenntnisse

Amazon Connect

Python

JavaScript

TypeScript

REST APIs

CI/CD

Analytical skills

Communication

Ausbildung

Bachelor's degree in Computer Science or related technical discipline

Master's degree (optional) in related field

Tools

AWS Lambda

Amazon Connect

Salesforce Health Cloud integration

API Gateway

DynamoDB

S3

CloudWatch

Git

Jobbeschreibung

Leidos is seeking an experienced Amazon Connect Developer Jr to design, develop, test, implement, and maintain cloud-based contact center capabilities for DoD/DHA. You will build Connect flows, IVR, and intelligent routing, integrate with Salesforce Health Cloud, and support analytics and reporting across healthcare contact centers.

The role requires 2+ years of hands-on Amazon Connect development, strong Python/JavaScript/TypeScript skills, and experience with AWS services.