Junior Account Manager - Medical Diagnostics Growth

Genesis-Global-Group; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, seeks an entry-level Account Manager to manage a large client base and serve as a liaison between management and customers to resolve issues. The role emphasizes growth, client education, and retention across the U.S.

Ideal candidates have 1–3 years in customer service, strong communication, and proficiency in MS Office. Willingness to travel within territory and nationwide is required.

Qualifications

• 1-3 years of successful customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success
• Energy, motivation, enthusiasm, and integrity
• Excellent written and verbal communication skills
• Must demonstrate sound judgment and decision-making ability
• Computer proficiency in MS Office, Excel, e-mail and internet functions

Responsibilities

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
• Establish positive long-term client relations
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory

Skills

Customer service

Communication

Organizational skills

MS Office

Lab testing knowledge

Education

Medical Assistant certification

Associate Degree

BA/BS preferred

Tools

MS Office Suite

Job description

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, seeks an entry-level Account Manager to manage a large client base and serve as a liaison between management and customers to resolve issues. The role emphasizes growth, client education, and retention across the U.S.

Ideal candidates have 1–3 years in customer service, strong communication, and proficiency in MS Office. Willingness to travel within territory and nationwide is required.