Entry-Level Medical Diagnostics Account Manager | Travel

Genesis-Global-Group; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental & Vision Insurance

401(k) Plan

Paid Vacation & Holiday

Life Insurance

Job summary

Medical Diagnostic Laboratories (MDL), part of Genesis Global Group, seeks an Entry Level Account Manager to manage a large client base, liaise between management and customers, and resolve issues. The role emphasizes growth, client education, and collaboration with senior sales leadership to optimize client retention.

MDL is CLIA-certified and operates across multiple sites with a focus on infectious diseases and molecular testing. Travel within the U.S. is required.

Qualifications

• 1-3 years of customer service experience.
• Well-developed multi-tasking, organizational skills, and detail orientation.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Must demonstrate sound judgment and decision-making ability.
• Computer proficiency in MS Office, Excel, e-mail and internet functions.
• Knowledge of laboratory testing and competing products.
• Must be able to travel within the coverage area and occasionally nationwide.

Responsibilities

• Grow client base revenues by presenting new test information and upselling.
• Establish positive long-term client relations.
• Educate and train clients, coordinate solutions between the laboratory and client.
• Work with Senior Sales Executive and Regional Manager on retention strategies.
• Monitor, evaluate, and report client satisfaction; recommend corrective action.
• Maintain knowledge of competitors and their presence in the territory.

Skills

Customer service

Communication

Multitasking

Organization

Detail orientation

Travel willingness

Education

Medical Assistant certification

Associate degree

BA/BS preferred

Tools

MS Office

Excel

Email

Internet

Job description

Medical Diagnostic Laboratories (MDL), part of Genesis Global Group, seeks an Entry Level Account Manager to manage a large client base, liaise between management and customers, and resolve issues. The role emphasizes growth, client education, and collaboration with senior sales leadership to optimize client retention.

MDL is CLIA-certified and operates across multiple sites with a focus on infectious diseases and molecular testing. Travel within the U.S. is required.