JSOC Shift Supervisor: Incident Response Lead

Security Industry Specialists; Redwood City (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Salary: $89,895.10

Health, Dental, Vision, 401k

Paid Time Off

Growth opportunities

Job summary

Security Industry Specialists in Redwood City, CA is seeking a JSOC Supervisor to lead a front-line team, coordinate delivery of security services, and monitor incidents. You will coach staff, manage performance, and ensure rapid, accurate incident responses for complex operations.

The role requires 1–3 years of team leadership and 3–5 years in corporate security/GSOC, with strong analytical and communication skills. Competitive salary is provided along with health benefits and 401k.

Qualifications

• 1–3 years of experience in leading a team.
• 3–5 years in corporate security or a GSOC/JSOC environment.
• Strong analytical, critical thinking, and problem-solving skills.
• Able to work in ambiguity/gray areas.
• Excellent interpersonal and teamwork skills.
• Able to work under stress and meet deadlines.
• Able to manage multiple streams of work in a fast-paced setting.
• Above average in computer applications and security tech aptitude.
• Excellent verbal and written communication.
• Capable of handling highly confidential information and guiding others.

Responsibilities

• Open-source intelligence monitoring and incident updates; produce intel
• Lead the team during incidents and be main contact when supervisor is off
• Oversee operations and quality assurance of alerts to clients
• Coordinate and conduct regular shift trainings
• Lead day-to-day operations for assigned shift
• Enforce policies and procedures and maintain records
• Back-fill Watch Commander and support JSOC FTE Manager as needed
• Identify and mitigate incidents impacting people, assets, or reputation
• Communicate incident details to leadership and stakeholders
• Prepare and review incident reports
• Support JSOC specialists and operators during crises and non-crises; monitor cameras/alarms; dispatch calls; operate access-control
• Ensure operational readiness for incident response

Skills

Team leadership

Security GSOC/JSOC experience

Analytical thinking

Communication skills

Stress tolerance

Multi-tasking

Technical aptitude

Decision making

Handling confidential information

Emergency leadership

Tools

Security systems

Job description

Security Industry Specialists in Redwood City, CA is seeking a JSOC Supervisor to lead a front-line team, coordinate delivery of security services, and monitor incidents. You will coach staff, manage performance, and ensure rapid, accurate incident responses for complex operations.

The role requires 1–3 years of team leadership and 3–5 years in corporate security/GSOC, with strong analytical and communication skills. Competitive salary is provided along with health benefits and 401k.