Strategic Service Delivery Manager — JSOC Operations

Security Industry Specialists; Redwood City (CA); On-site; USD 150,000 - 165,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401k

Paid Time Off

Job summary

Security Industry Specialists is seeking a Service Delivery Manager in Redwood City, CA for a full-time role. The candidate will oversee audits, training, and emergency procedures, delivering KPIs and SLAs from vendor to purchaser.

You will partner with client managers to shape the program's strategic direction and review after-action reports for actionable improvements. The role demands strong leadership, strategic planning, and the ability to manage a team in a fast-paced environment.

Qualifications

• Graduate degree or 5 years of experience in a Senior Leadership position.
• Strong analytical, critical thinking, and problem-solving skills.
• Proven ability to influence key business partners.
• Ability to build a forward operating strategy and drive organizational change.
• Strong organizational and planning skills with the ability to work in ambiguity.
• Strong interpersonal and networking skills with a team environment.
• Ability to work under pressure and manage a team in a fast-paced setting.
• Excellent decision-making during critical and routine operations.
• Able to handle highly confidential information and certifications as required.

Responsibilities

• Manage all facets of the vendor team.
• Manage relationships with client manager and personnel.
• Support leadership during critical incidents.
• Ensure operational readiness for incident response in JSOC.
• Define and direct projects including training, testing, certification.
• Oversee training and certification program development and compliance.
• Develop strategic initiatives to achieve high-performance standards.
• Report metrics and KPI data per the SOW.
• Review After Action Reports and develop corrective action plans.
• Develop annual strategic plan with client and ensure goal attainment.
• Oversee recruiting, hiring, disciplinary, and performance processes.

Skills

Leadership

Strategic planning

KPI reporting

Incident response

Team management

Education

Graduate degree

Job description

Security Industry Specialists is seeking a Service Delivery Manager in Redwood City, CA for a full-time role. The candidate will oversee audits, training, and emergency procedures, delivering KPIs and SLAs from vendor to purchaser.

You will partner with client managers to shape the program's strategic direction and review after-action reports for actionable improvements. The role demands strong leadership, strategic planning, and the ability to manage a team in a fast-paced environment.