Entry Level IT Support

Insight Global; City of New Rochelle (NY); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading company is seeking a Jr. Network Specialist to provide IT support for a school district in New Rochelle, NY. This entry-level role involves troubleshooting hardware and software issues, managing user accounts, and ensuring effective communication with staff. The position offers a competitive hourly rate and opportunities for project management during summer months.

Qualifications

• 2+ years in an IT support role.
• Experience troubleshooting hardware and software incidents.
• Experience with Active Directory and managing user accounts.

Responsibilities

• Provide deskside support for 300-500 staff members.
• Resolve tickets including Active Directory support and network connectivity issues.
• Manage project work during summer months such as migrations and equipment refreshes.

Skills

Troubleshooting

Customer Service

Communication

Network Understanding

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $25.00/hr

Must-haves

2+ years in an IT support role

Experience troubleshooting hardware and software incidents

Experience with Active Directory, resetting passwords and managing user accounts

Basic network understanding; troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.

Strong recent experience with que management, working with a ticketing system

Strong communication, eagerness to learn, and customer service skills

Plusses

Experience working in the educational/instructional field, or working in IT at their college

Strong recent experience using ServiceNow as a ticketing system

Day-to-Day

A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues and troubleshooting, smartboard support, hardware troubleshooting, imaging labs, projector & printer break fixes, email and application support, etc. During the summer months, this person will be responsible for managing project work such as migrations, deployments, upgrades, equipment refreshes, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. PR $23-25/hr

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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