Network Specialist

Insight Global; Village of Nyack (NY); On-site; USD 45,460 - 50,971; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A staffing and recruiting company is seeking an Associate Network & Systems Specialist to support local district technologies in Nyack, NY. The ideal candidate will have 5-7 years of experience in technical support, diagnosing network issues, and providing excellent customer service. Responsibilities include troubleshooting escalated tickets and working closely with end-users. Compensation range is $33-37/hr based on experience.

Qualifications

• 5-7+ years of experience in technical support roles.
• Strong background diagnosing and troubleshooting end-user systems and network incidents.
• Experience utilizing a ticketing system for incident prioritization and documentation.

Responsibilities

• Support network and systems technologies within a local district.
• Troubleshoot escalated tickets through ServiceNow.
• Contribute to projects to migrate and enhance systems.

Skills

Technical support experience

Troubleshooting end-user systems

Ticketing system experience

Networking with Cisco

Google Workspace or O365 admin

Active Directory management

Customer service skills

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.00/hr - $37.00/hr

REQUIRED SKILLS AND EXPERIENCE

5-7+ years of experience in technical support roles

Strong background diagnosing and troubleshooting end-user systems and network incidents

Experience utilizing a ticketing system for incident prioritization and documentation

Hands-on networking experience in a Cisco environment, configuring and troubleshooting routers, switches, and VLANs

Experience with either Google Workspace or O365 administration including user management, security settings, and email filtering

Strong Active Directory administration and group policy management

Strong customer service skills and communication

NICE TO HAVE SKILLS AND EXPERIENCE

Experience in the education industry

Certifications in the systems or networking space

JOB DESCRIPTION

A client is looking for an Associate Network & Systems Specialist to sit onsite in Nyack, NY. This person will be responsible for supporting network and systems technologies within a local district. This person will be working closely with customer end-users to maintain and improve the environment. They will be troubleshooting escalated tickets through ServiceNow that could require Google Workspace, AD, or O365 administration, diagnosing and resolving networking issues, or configuring routers, switches or VLANs. This person will also be contributing to projects to migrate, upgrade, and enhance systems throughout the district. This person will be working directly with faculty and students, so they must have a strong customer service background and excellent communication skills. This person needs to be comfortable with pay between $32-38/hr depending on experience.

$33-37/hr based off of experience

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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