Jr. Account Manager (VIP)

Ludicrum; United States; Remote; USD 5,700 - 8,600; Full time

Benefits offered by this job

Remote working

Unlimited PTO

Laptop + peripherals provided

Career growth opportunities

Quarterly performance reviews

Health budget after 1 year

Self development budget

Special birthday perk

Job summary

Ludicrum is hiring a Jr. Account Manager (VIP) in the fast-growing iGaming space. You will support VIP client relationships, respond to inquiries, and gather feedback to improve satisfaction and loyalty.

This entry-level role offers remote work, training, and the chance to grow with a dynamic global team, collaborating with internal groups to align client objectives and drive results.

Qualifications

• 1-2 years of experience in customer service, sales, or account management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Excellent problem-solving skills.
• High attention to detail and strong organizational abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Discretion when handling confidential and sensitive information.

Responsibilities

• Support the development and maintenance of relationships with VIP clients
• Respond promptly to client inquiries and concerns, ensuring a positive experience
• Proactively engage with clients to understand their needs and gather feedback
• Help maintain high levels of client satisfaction, retention, and loyalty
• Assist with administrative tasks such as maintaining accurate client records and documentation
• Support data tracking and analysis related to client satisfaction and performance
• Collaborate with internal teams to align on client objectives and expectations
• Assist senior account managers with ongoing tasks and projects

Skills

Customer service

Sales awareness

Account management

Communication

Multitasking

Discretion

Job description

Location: Philippines

Join our team as a Jr. Account Manager (VIP) in the thriving iGaming industry!

Who we are

Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our visionis to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

In a nutshell

As a Junior Account Manager, you’ll be part of our Account Management team, supporting the management of a non-dedicated portfolio of VIP clients. You’ll help build strong, long-term relationships by providing proactive support, clear communication, and reliable follow-through. This is an entry-level role, ideal for someone eager to learn, grow, and develop a career in account management within the iGaming industry.

The responsibilities & the impact YOU will have:

• Support the development and maintenance of relationships with VIP clients

• Respond promptly to client inquiries and concerns, ensuring a positive experience

• Proactively engage with clients to understand their needs and gather feedback

• Help maintain high levels of client satisfaction, retention, and loyalty

• Assist with administrative tasks such as maintaining accurate client records and documentation

• Support data tracking and analysis related to client satisfaction and performance

• Collaborate with internal teams to align on client objectives and expectations

• Assist senior account managers with ongoing tasks and projects

All you need is…

• 1-2 years of experience in customer service, sales, or account management

• Strong communication and interpersonal skills

• Ability to work collaboratively in a team environment

• Excellent problem-solving skills

• High attention to detail and strong organizational abilities

• Ability to manage multiple tasks and prioritize effectively

• Discretion when handling confidential and sensitive information

Nice to have

• Knowledge or background in the iGaming industry

• Native-level language skills in either Bahasa Malaysia (Malay), Thai or Mandarin

• Previous experience working with VIP/high-value clients

Why You’ll love working here:

• Remote Working: Work from anywhere, supporting your work-life balance.

• Unlimited Paid Time Off: Enjoy unlimited paid vacation after 3 months, subject to manager approval, advance notice, and business needs.

• Equipment provided:We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.

• Career Growth: We’re committed to your development, offering training and advancement opportunities.

• Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.

• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well‑being.

• Self Development Budget: Invest in your growth through online courses and professional learning opportunities.

• Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

All CVs are reviewed by our human recruitment team.