Jr. Account Associate

Omega Systems; Elmwood Park (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Omega Systems is seeking an Account Associate to serve as the primary contact for a portfolio of managed services Customers. You will build strong customer relationships, ensure service expectations are met, and proactively engage Customers to maximize value of our services.

You will work closely with internal teams to coordinate customer needs, prepare quotes, manage service requests, and identify opportunities for account growth.

Qualifications

• 2+ years in account management, customer success, inside sales, or client services.
• Managed Services Provider experience a plus.
• Strong customer service and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving abilities.
• Highly organized with strong attention to detail and time management skills.
• Customer-focused mindset with a positive, team-oriented attitude.
• Proficient in Microsoft Office Suite; experience with Salesforce and/or ConnectWise a plus.

Responsibilities

• Be the primary point of contact for assigned accounts.
• Liaise between customer and internal departments to connect resources.
• Build and maintain long-term relationships with customers through regular communication.
• Manage contract renewals and negotiations.
• Coordinate with Omega technical teams on solution offerings.
• Prepare and present quotes for managed services, hardware, software, licensing, and professional services.
• Monitor customer health and identify risks and opportunities for improvement.
• Ensure timely resolution of customer concerns by coordinating internal resources.
• Maintain opportunities and follow up until closed.
• Identify opportunities to expand services, increase adoption, and generate additional revenue within existing accounts.

Skills

Account management

Customer success

Relationship building

Communication

Problem-solving

Time management

Team collaboration

Salesforce

ConnectWise

Microsoft Office

Tools

Salesforce

ConnectWise

Microsoft Office

Job description

Reports To: Director of Sales Operations

Position Overview

The Account Associate serves as the primary point of contact for an assigned portfolio of managed services Customers. This role is responsible for building strong customer relationships, ensuring service expectations are met, and proactively engaging Customers to maximize the value of our services. The Account Associate works closely with internal teams to coordinate customer needs, prepare quotes, manage service requests, and identify opportunities for account growth.

Key Responsibilities

• Responsible for being the customers’ main point of contact for assigned accounts.
• Act as liaison between the customer and various internal departments ensuring customer is connected to the appropriate resources.
• Build and maintain strong long-term relationships with Customers through regular communication and proactive outreach.
• Responsible for Contract renewals and negotiations
• Leverage Omega technical teams as needed to discuss solution offerings with customers.
• Prepare and present quotes for managed services, hardware, software, licensing, and professional services.
• Monitor customer health and identity potential risks and opportunities for improvement
• Ensure timely resolution of customer concerns by coordinating internal resources.
• Responsible for opportunity management by accurately maintaining opportunities, utilizing sales activities to track and follow up until closed.
• Identify opportunities to expand services, increase adoption, and generate additional revenue within existing accounts

Qualifications

• 2+ years of experience in account management, customer success, inside sales, or client services.
• Managed Services Provider experience a plus
• Strong customer service and relationship building skills
• Excellent communication and interpersonal abilities.
• Strong problem-solving abilities
• Highly organized with strong attention to detail and time management skills.
• Customer-focused mindset with a positive, team-oriented attitude.
• Proficient in Microsoft Office Suite; experience with Salesforce and/or ConnectWise a plus.