Jr. Account Associate

Omega Systems; Reading (Berks County); On-site; USD 45,000 - 65,000; Full time

Job summary

Omega Systems is seeking an Account Associate to serve as the primary point of contact for an assigned portfolio of managed services customers. You will build strong relationships, coordinate with internal teams, and ensure service expectations are met.

You will prepare quotes, manage service requests, and identify opportunities for account growth while monitoring customer health and renewals. Strong communication and organizational skills, plus familiarity with MSP environments, are highly

Qualifications

• 2+ years in account management or related roles.
• Experience with MSP is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Be the main point of contact for assigned accounts.
• Coordinate with internal teams to meet customer needs.
• Prepare quotes for managed services and licensing.
• Monitor customer health and identify risks.
• Manage contract renewals and negotiations.
• Identify opportunities to expand services within accounts.

Skills

Account management

Customer success

Inside sales

Client services

Tools

Microsoft Office

Salesforce

ConnectWise

Job description

Reports To: Director of Sales Operations

Position Overview

The Account Associate serves as the primary point of contact for an assigned portfolio of managed services Customers. This role is responsible for building strong customer relationships, ensuring service expectations are met, and proactively engaging Customers to maximize the value of our services. The Account Associate works closely with internal teams to coordinate customer needs, prepare quotes, manage service requests, and identify opportunities for account growth.

Key Responsibilities

• Responsible for being the customers’ main point of contact for assigned accounts.
• Act as liaison between the customer and various internal departments ensuring customer is connected to the appropriate resources.
• Build and maintain strong long-term relationships with Customers through regular communication and proactive outreach.
• Responsible for Contract renewals and negotiations
• Leverage Omega technical teams as needed to discuss solution offerings with customers.
• Prepare and present quotes for managed services, hardware, software, licensing, and professional services.
• Monitor customer health and identity potential risks and opportunities for improvement
• Ensure timely resolution of customer concerns by coordinating internal resources.
• Responsible for opportunity management by accurately maintaining opportunities, utilizing sales activities to track and follow up until closed.
• Identify opportunities to expand services, increase adoption, and generate additional revenue within existing accounts

Qualifications

• 2+ years of experience in account management, customer success, inside sales, or client services.
• Managed Services Provider experience a plus
• Strong customer service and relationship building skills
• Excellent communication and interpersonal abilities.
• Strong problem-solving abilities
• Highly organized with strong attention to detail and time management skills.
• Customer-focused mindset with a positive, team-oriented attitude.
• Proficient in Microsoft Office Suite; experience with Salesforce and/or ConnectWise a plus.