Junior Account Associate — Managed Services & Renewals

Omega Systems; Reading (Berks County); On-site; USD 45,000 - 65,000; Full time

Job summary

Omega Systems is seeking an Account Associate to serve as the primary point of contact for an assigned portfolio of managed services customers. You will build strong relationships, coordinate with internal teams, and ensure service expectations are met.

You will prepare quotes, manage service requests, and identify opportunities for account growth while monitoring customer health and renewals. Strong communication and organizational skills, plus familiarity with MSP environments, are highly

Qualifications

• 2+ years in account management or related roles.
• Experience with MSP is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Be the main point of contact for assigned accounts.
• Coordinate with internal teams to meet customer needs.
• Prepare quotes for managed services and licensing.
• Monitor customer health and identify risks.
• Manage contract renewals and negotiations.
• Identify opportunities to expand services within accounts.

Skills

Account management

Customer success

Inside sales

Client services

Tools

Microsoft Office

Salesforce

ConnectWise

Job description

Omega Systems is seeking an Account Associate to serve as the primary point of contact for an assigned portfolio of managed services customers. You will build strong relationships, coordinate with internal teams, and ensure service expectations are met.

You will prepare quotes, manage service requests, and identify opportunities for account growth while monitoring customer health and renewals. Strong communication and organizational skills, plus familiarity with MSP environments, are highly