Journeyman Computer Support Specialist-Bridgeport, WA with Security Clearance

Grimmer Technology and Operations, Inc.; Bridgeport (WA); Presencial; USD 60.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

80 hours PTO

11 Paid Holidays

Medical/Dental/Vision insurance

Life Insurance

401k

$5k Education allowance annually

Relocation reimbursement up to $3k

Referral bonus $500

Hiring bonus $500

Resumo da vaga

Grimmer Technology and Operations, Inc. (GTOi) is seeking a Journeyman Computer Support Specialist to provide on-site and call-center IT support for US Army Corps of Engineers (USACE) under CASTLE-NET.

Secret clearance is required prior to start and a Bachelor's degree or equivalent experience is expected. You will handle desktop hardware/software and printers, maintain a knowledge base, and escalate complex issues as needed.

Qualificações

• Secret Clearance required prior to start.
• Bachelor's degree or equivalent experience.
• 2+ years of professional, applicable experience.
• Current DoD 8570 IA Baseline Certification, IAT Level I; Security+ preferred.
• Must obtain DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Experience supporting Windows 10, and MS Office 2013, MS 365.
• Experience using Service Now, Remedy or a similar ticketing system.
• Must have valid driver's license.

Responsabilidades

• Supports USACE on-site in Bridgeport, WA; provides first and second-tier end-user support for PC, server, mainframe applications and hardware.
• Updates and maintains a knowledge base; investigates, diagnoses, and resolves incidents.
• Interacts with network services, systems engineering, and applications development to restore service or identify problems.
• Recommends system modifications to reduce user problems; maintains currency of technical skills.
• Escalates complex problems to Senior Level; provides expert technical knowledge.

Conhecimentos

Strong communication

Analytical skills

Teamwork

Independent work

Formação

Bachelor's degree in related discipline

Ferramentas

ServiceNow

Remedy

Descrição da vaga

Why should you join the Government Services USACE team?

Want to work with incredibly dynamic teammates that come together to form an exceptionally top-notch team? Come join GTOi today! Secret Clearance required. Salary: $60-70k/yr, Full Benefits to include 80 hours PTO, 11 Paid Holidays, Medical/Dental/Vision, ST/LT/Life Insurance, 401k, $5k Education allowance annually. Relocation reimbursable up to $3k. We are offering a $500 referral bonus and a $500 hiring bonus. We are looking for a Journeyman Computer Support Specialist to provide technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages including printing, installation, productivity applications, electronic mail, and operating systems for the US Army Corps of Engineers (USACE) under the Centralized Acquisition Strategy for Training, Logistics, and Enterprise-Networked Technologies (CASTLE-NET) contract.

USACE has a diverse mission supporting vital services throughout the U.S. and operations worldwide. USACE is mostly known for their support of water ways (locks, levees, dams, canals) but they are also involved in a wide variety of support for the DoD and other civil engineering projects. USACE offers a large network connecting over 1,500 locations, operates two data centers, and supports approximately 37,000 USACE customers working and building infrastructure throughout the world in support of the USACE mission. RITS provides an opportunity to deliver a revolutionary approach for IT services, to move additional IT services to the cloud, and streamline end user support and services, while building and maintaining state of the art solutions.

What will you be doing?

Responsibilities

Supports USACE on-site in Bridgeport, WA. Provides first and second-tier support to end-users for PC, server, mainframe applications and hardware. Provides resolution and/or escalates to next tier for assistance. Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Responsibilities:

• Perform technical, operational, and training support to for desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
• Identify, log and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system.
• Escalate more complex problems to Senior Level.
• Provide expert technical knowledge.
• Maintain currency and high level of technical skill in field of expertise. Requirements:
• Secret Clearance required prior to start
• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education.
• 2+ years of professional, applicable experience.
• Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SCCP, CCNA-Security certifications). Security+ preferred.
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Experience supporting Windows 10, and MS Office 2013, MS 365.
• Experience using Service Now, Remedy or a similar ticketing system.
• Must have valid driver's license.
• Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
• Strong analytical and follow through skills.
• Strong written and verbal communication skills with ability to present ideas in a business-friendly and user-friendly language.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to work well independently on defined tasks.
• Ability to work well as part of a team. Grimmer Technology and Operations, Inc. (GTOi) is a Small Business Administration 8(a), service-disabled veteran, and woman owned small business committed to integrating new technologies and transforming initiatives into real-world capabilities for the Department of Defense while providing quality careers for Veterans and all GTOi associates. We offer excellent pay and benefits packages and we are an equal opportunity employer.