Field Office Technician - Secret or Top-Secret Clearance

S2i2 Inc; Bridgeport (WA); On-site; USD 55,000 - 59,000; Full time

Job summary

S2i2 is seeking a Field Office Technician to provide on-site IT support to CASTLE-NET program field offices in Bridgeport, WA. You will deploy, troubleshoot hardware and software, and perform end-user device wellness checks in accordance with USACE IT policies.

This role requires a Bachelor's degree (or equivalent) and at least four years of IT or field support experience, plus the ability to travel and obtain/maintain an active Security clearance.

Qualifications

• Bachelor’s degree or equivalent in IT, Computer Science, or related field.
• 4 years of IT or field support experience.
• Strong hardware, software, and network troubleshooting knowledge.
• Proven problem-solving and communication skills; able to multitask.
• Proficient with remote support tools and ticketing systems.
• Willing to travel.

Responsibilities

• Provides on-site technical support by deploying to CASTLE-NET field offices for IT infrastructure and end-user device wellness checks.
• Performs network performance evaluations and checks conference room equipment.
• Supports end-user devices and ensures compliance with USACE IT policies.
• Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

Skills

Technical troubleshooting

Problem solving

Communication skills

Interpersonal skills

Travel willingness

Remote support tools

Ticketing systems

Education

Bachelor's degree

Job description

Job Title: Field Office Technician

Location: Bridgeport, WA On-Site

Clearance: Active Secret or Top-Secret Clearance

Salary: $55K-$59K

Application Deadline: November 30, 2026

Description

Provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks. Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies. Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

Requirements

• - Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field
• - Four (4) years of experience in IT and/or field/user support roles.
• - Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
• - Possess strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.
• - Must be proficient in remote support tools and ticketing systems
• -Must be willing to travel.

Certification Required - One (1) from the list below

• - CompTIA A+
• - Microsoft Certified: Modern Desktop Administrator
• - CND
• - GFACT
• - GSEC
• - Security+

Desired Skills and Experience

• - Familiarity with USACE IT environment and policies is a plus.

About S2i2

S2i2 is a growing company with a supportive and inclusive culture and many opportunities for professional development and growth. We have created a supportive, family-like work environment where contributions are recognized. Regular company updates and open lines of communication with leadership fosters collaboration within the company.

We are proud to include:

• Support to achieve professional certifications and degrees
• Leadership that is accessible to all employees
• Regular company updates
• Client networking social engagements
• Monthly team-building activities (past examples: Top Golf)
• Supporting our community - including veterans

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.