Journal Operations & Content Delivery Lead

LexisNexis Risk Solutions; Philadelphia (Philadelphia County); On-site; USD 54,000 - 90,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a Customer Journey Management professional to oversee author and reviewer journeys across the journal portfolio, monitor trends, bottlenecks and anomalies in Researcher Support and outsourced production work, and lead discussions with publishers on trends and actions.

You will drive workflow optimization and content delivery initiatives, analyze data to improve speed, efficiency and quality, and collaborate with editors, publishers and researchers to meet

Responsibilities

• Be accountable for author and reviewer journeys across your journal portfolio, monitoring journal trends, bottlenecks and anomalies in Researcher Support work and outsourced production work.
• Troubleshoot publication-related problems using relevant tools and established procedures, ensuring effective resolution of standard and complex problems.
• Deliver a high standard of customer support to researchers to maximize their satisfaction and minimize their effort in the publication journey.
• Develop strong relationships and work collaboratively with editors, publishers and researchers to meet shared objectives.

Job description

LexisNexis Risk Solutions is seeking a Customer Journey Management professional to oversee author and reviewer journeys across the journal portfolio, monitor trends, bottlenecks and anomalies in Researcher Support and outsourced production work, and lead discussions with publishers on trends and actions.

You will drive workflow optimization and content delivery initiatives, analyze data to improve speed, efficiency and quality, and collaborate with editors, publishers and researchers to meet