Journal Operations & Experience Lead

RELX Inc.; Philadelphia (Philadelphia County); On-site; USD 54,000 - 90,000; Full time

Job summary

RELX Inc. in the United States is seeking a Customer Journey Management specialist to oversee author and reviewer journeys across journal portfolios, and to collaborate with editors, publishers and researchers to optimize publication workflows.

The role emphasizes troubleshooting publication problems, driving improvement in journal operations, and delivering high-quality customer support to researchers, with emphasis on cross-functional teamwork within the JM group.

Qualifications

• Experience with journal publication processes and stakeholder collaboration.
• Ability to troubleshoot publication-related problems using defined procedures.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Be accountable for author and reviewer journeys across journal portfolios and monitor trends.
• Troubleshoot publication-related problems using established procedures and escalate when needed.
• Deliver high-quality customer support to researchers to minimize effort in the publication journey.
• Develop relationships with editors, publishers, societies and researchers to meet shared objectives.

Skills

Customer journey management

Problem solving

Stakeholder engagement

Editorial/workflow knowledge

Job description

RELX Inc. in the United States is seeking a Customer Journey Management specialist to oversee author and reviewer journeys across journal portfolios, and to collaborate with editors, publishers and researchers to optimize publication workflows.

The role emphasizes troubleshooting publication problems, driving improvement in journal operations, and delivering high-quality customer support to researchers, with emphasis on cross-functional teamwork within the JM group.