Job Title: Student Service - Ticket Office

Purdue University College of Engineering-Office of Academic Affairs; West Lafayette (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Purdue University Athletics Ticket Office is seeking student staff to support ticket sales for football, basketball, volleyball, and baseball games. Staff work 5–12 hours in the office and split equal hours at athletic events, including all home football games. Responsibilities include customer service and event support.

Work hours are scheduled around class schedules. Candidate must be reliable and able to work weekends, nights, and some holidays/breaks. Email [e-mail] with questions.

Qualifications

• Demonstrate exceptional customer service skills.
• Follow oral and written instructions.
• Maintain an effective working relationship with clients, employees, and other athletic department staff.
• Work well as an individual and as a dependable part of a team.

Responsibilities

• Process ticket sales at the ticket office during office hours and athletic events.
• Answer questions concerning ticket prices & policies and provide general athletic department information to customers.
• Provide excellent customer service to John Purdue Club members, Purdue students, the general public and all internal & external stakeholders.
• Effectively handle and solve customer complaints and issues both during normal business hours and at athletic events.
• Follow all NCAA, Big Ten and Purdue University rules and policies.

Skills

Customer service

Communication

Problem solving

Job description

Student Service - Ticket Office

Job Summary

The Purdue University Athletics Ticket Office (ATO) is responsible for ticketing five sports (football, men's and women's basketball, volleyball and baseball). The ATO relies heavily on Purdue student employees to work both in the office and at athletic events. Office hours are assigned based on a student’s class schedule and availability of hours. Most student employees work between 5 and 12 hours in the office and split an equal amount of athletic events. Student employees are required to work all home football games and be reliable and dependable members of the ATO staff.

Major Responsibilities

• Process ticket sales at the ticket office during office hours and athletic events
• Answer questions concerning ticket prices & policies and provide general athletic department information to customers
• Provide excellent customer service to John Purdue Club members, Purdue students, the general public and all internal & external stakeholders
• Effectively handle and solve customer complaints and issues both during normal business hours and at athletic events
• Follow all NCAA, Big Ten and Purdue University rules and policies

Qualifications

• Other duties and responsibilities as assigned
• Demonstrate exceptional customer service skills, communication, and problem solving
• Follow oral and written instructions
• Maintain an effective working relationship with clients, employees, and other athletic department staff
• Work well as an individual and as a dependable part of a team
• Maintain an effective working relationship with co-workers and other athletic department staff

Note

Note: This position has the expectation of working many athletic events including every home football game, so working weekends and nights (including some holidays/breaks) is a possibility.

Email [e-mail] with any questions.

Location

City: West Lafayette

Education & Experience

Education: 0

Experience: 0

FLSA Status

Non-Exempt

Posting Start Date

2/5/24

© Copyright 2024, Purdue University - An equal access/equal opportunity university