Assistant Director, Athletics Ticket Sales

tulanectsi; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Tulane University seeks an Assistant Director of Athletics Ticket Sales to lead ticket sales for football, basketball, baseball, and volleyball events in New Orleans and beyond. The role reports to the Director of Ticket Sales and focuses on generating revenue, acquiring new customers, and maintaining strong fan relationships.

Responsibilities include managing season ticket programs, group sales, and donor engagement through the Green Wave Club, while adhering to NCAA rules and university

Qualifications

• Ability to deliver outstanding customer service in a fast-paced athletics environment.
• Strong interpersonal communication with diverse stakeholders (coaches, staff, donors, fans).
• Ability to exercise sound judgment and discretion in sensitive situations.
• Proven ability to multi-task and manage competing priorities under deadlines.

Responsibilities

• Sell season tickets, partial plans, group tickets, and other ticket products for Tulane Athletics.
• Generate sales through calls, emails, appointments, and new leads; build relationships for repeat business.
• Maintain relationships with the Green Wave Club; support donor relations and renewals.
• Perform other duties as assigned by the Assistant Athletic Director, Ticket Sales and Service.

Skills

Customer service

Interpersonal communication

Judgment and discretion

Multi-tasking

Time management

Education

Bachelor's Degree

High School Diploma or Equivalent

Tools

Word processing

Spreadsheets

Social media

Job description

Assistant Director, Athletics Ticket Sales

New Orleans, LA, United States and 1 more

Job Description

The Assistant Director of Athletics Ticket Sales generates ticket sales for Tulane Athletics events. This position reports to the Director of Ticket Sales.

Responsibilities

Function:Ticket Sales (55%)

Sell Football, Men's and Women1s Basketball, Baseball and Volleyball Season Tickets, Partial Plans, Group Tickets, and other ticket products.

Generate sales through phone contact, email, appointments, and new sales leads.

Build relationships to provide repeat business and excellent customer service.

Work home games, performing various ticket sales and service duties throughout the game.

Achieve and exceed weekly, monthly, and annual sales goals established Assistant Athletic Director, Ticket Sales and Service

Function: Ticket Sales Retention (20%)

Maintain a constant working relationship with staff of the Green Wave Club.

Serve as the retention specialist by building strong relationships with current season ticket and group ticket accounts in all ticketed sports via phone, in-person appointments and networking events to secure future renewals and group sales.

Achieve annual goals within retaining season ticket holder accounts and groups. Provide excellent customer service and maintain customer relationship skills.

Function: Development (20%)

Work closely with the Green Wave Club to assist with donor relations and fund development.

Manage a small portfolio of annual fund donors and assist with renewals.

Function: Other Duties (5%)

Performs other duties as requested or required, whether or not specifically mentioned in this job description.

Qualifications

Required Education and Experience:

Bachelor1s Degree

1 year of sales experience (includes experience with a computerized ticket system)

OR

High School Diploma or Equivalent

7 yearsof sales experience (includes experience with a computerized ticket system)

Required Knowledge, Skills, and Abilities/Competencies:

Ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships.

Outstanding customer service and interpersonal communication skills

Great good decision-making skills, solid judgment and interpersonal effectiveness.

An interest and ability in serving others as one of the primary functions of their job.

Ability to interact effectively with customers, coaches, administrators, student athletes and coworkers.

Strong organizational, management and leadership skills.

Ability to maintain confidentiality and use upmost discretion when privy to sensitive information.

Proven ability to multi-task effectively.

Ability to prioritize assignments and meet deadlines.

Proficient computer skills including word processing, spreadsheets and social media.

Availability to work flexible work schedule including nights and weekends.

Thorough knowledge of NCAA and American Athletic Conference rules and regulations.

Preferred Qualifications:

Experience in Division I Intercollegiate Athletics

Completion of ticket sales training courses

NCAA Related:

Ensures that all Department of Athletics and University related activities operate in full compliance with university, conference, and NCAA rules and regulations. Attends and participates in scheduled compliance seminars and complies with all the Athletic Departments efforts to monitor compliance with NCAA regulations. Seeks interpretations from the compliance staff before acting when necessary. Reports potential rules violations immediately. Completes required compliance paperwork in a timely and efficient manner. Monitors all of their areas and/or programs activities closely to maintain compliance with applicable rules and regulations.

About Us

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person1s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulanes employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at [e-mail] .

Job Info

• Job Identification 1526
• Job Category Athletics and Recreation
• Posting Date 08/04/2026, 04:27 PM
• Degree Level Bachelor1s Degree
• Job Schedule Full time
• Job Shift Day
• Locations New Orleans, LA, United States United States