Temporary Ticket Office Representative

University of Notre Dame; Notre Dame (IN); On-site; USD 17,000 - 24,000; Part time

Job summary

Notre Dame Athletics is seeking a versatile Ticket Office Representative to deliver outstanding service to fans, students, and guests at athletic events. The role involves processing ticket sales, will calls, and inquiries with a focus on accuracy and courtesy.

You will operate during nights and weekends with a team, handling cash and digital payments while delivering a smooth, welcoming experience for all patrons.

Qualifications

• Excellent customer service and interpersonal skills to create a positive guest experience.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Calmly and efficiently handle unexpected situations.
• Maintain courteous and professional attitude when assisting customers.
• Strong written and verbal communication, including email, phone and text.
• Proficiency in basic computer operations and learning ticketing software.
• Ability to collaborate with full-time staff, student employees, and event personnel.

Responsibilities

• Process ticket sales, exchanges and reprints accurately in the ticketing system.
• Provide exceptional service to all patrons and resolve ticketing issues professionally.
• Communicate with customers by email, phone and text to answer questions and assist with needs.
• Assist with will call operations, including distribution of tickets.
• Work a ticket office window on game days to help customers and sell tickets.
• Handle cash, card and mobile payments following financial procedures.
• Stay updated on ticketing policies, schedules and seating arrangements.
• Support setup and closing of ticket windows on game days and events.
• Assist with placing and positioning ticket scanners for efficient entry.
• Collaborate with staff and student workers for smooth box office operations.
• Represent Notre Dame Athletics and the University positively at all times.

Skills

Customer Service

Flexibility

Problem-Solving

Professional Demeanor

Communication

Basic Computer Skills

Teamwork

Job description

Job Description

Notre Dame Athletics develops and challenges each student-athlete to pursue excellence and serve as a force for good in the world. Our vision is to lead collegiate athletics by defining the integrated student-athlete experience and forming champions. To do this, we are eager to attract, recruit, develop and retain individuals who positively contribute to a collaborative, connected culture where all may thrive.

As a prospective member of Notre Dame Athletics, we invite you to apply if you have a shared purpose for our distinctly integrated student-athlete experience, an unrivaled passion for people who propel a dynamic and high performing organization, and a proven record of success in your field.

Come experience Notre Dame Athletics firsthand! The Ticket Office Representative plays a key role in delivering a positive first impression and exceptional service to fans, students, and guests attending athletic events. This position assists with game day and event ticket sales, will call, customer communications, and general ticketing inquiries, ensuring each patron enjoys a smooth and efficient experience. The role requires strong customer service and communication skills, along with a flexible schedule that includes nights and weekends.

Key Responsibilities

• Process ticket sales, exchanges, and reprints through the ticketing system in an accurate and timely manner.
• Provide excellent customer service to all patrons, resolving ticketing issues courteously and professionally.
• Communicate with customers by email, phone, and text message to answer questions, provide assistance, and address ticketing needs.
• Assist with will call operations, including distribution of pre-purchased and complimentary tickets.
• Work a ticket office window on Football Fridays to assist customers with ticketing issues, answer questions, and sell tickets.
• Accurately handle cash, credit card, and mobile payments while following established financial procedures.
• Maintain up-to-date knowledge of ticketing policies, event schedules, and venue seating.
• Support the setup and closing of ticket windows on game days and during special events.
• Assist with placing, collecting, and positioning ticket scanners throughout the stadium to support efficient entry operations.
• Collaborate with full-time staff and student workers to ensure efficient box office and event operations.
• Represent Notre Dame Athletics and the University in a positive and professional manner at all times.

Qualifications:

Qualifications

Required Skills and Qualifications

• Customer Service: Excellent communication and interpersonal skills to provide a positive guest experience.
• Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays, based on event needs.
• Problem-Solving: Ability to handle unexpected situations calmly and efficiently.
• Professional Demeanor: Maintain a courteous and professional attitude, especially when assisting customers with challenging situations.
• Communication: Strong written and verbal communication skills, including the ability to communicate effectively through email, phone, and text.
• Basic Computer Skills: Proficiency in basic computer operations and the ability to learn and utilize ticketing software and other technology.
• Teamwork: Ability to work effectively with full-time staff, student employees, and other event personnel.

Additional Information

Hourly rate: $15.00/hour

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.