Job Seeker Resource Navigator

EDSI Solutions; Reading (Berks County); Presencial; USD 41.000 - 50.000; Jornada completa

Descripción de la vacante

EDSI Solutions is seeking a Resource Room Specialist in Reading, PA to provide front-line support to customers using the PA CareerLink resource center. The role includes assisting jobseekers with job search activities, digital intake, and navigation of workforce systems within a collaborative, welcoming environment.

You will conduct intake, enter data into CWDS when needed, assist with ID.me and BenMod navigation, and help connect customers with PA CareerLink programs and community partners.

Formación

• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Bilingual Spanish/English required.
• Experience in a team-oriented customer service environment.

Responsabilidades

• Assist customers in the PA CareerLink resource room and computer lab.
• Guide jobseekers through Digital Intake Form and required documentation.
• Help navigate online job boards and employment applications.
• Support registration and enrollment processes in PA CareerLink.
• Provide outreach to dislocated workers and follow up to promote engagement.

Conocimientos

Microsoft Office Suites

Bilingual Spanish/English

Front-line customer support

Intake & system navigation

Team collaboration

Herramientas

CWDS

BenMod

ID.me

PA CareerLink portal

Descripción del empleo

EDSI Solutions is seeking a Resource Room Specialist in Reading, PA to provide front-line support to customers using the PA CareerLink resource center. The role includes assisting jobseekers with job search activities, digital intake, and navigation of workforce systems within a collaborative, welcoming environment.

You will conduct intake, enter data into CWDS when needed, assist with ID.me and BenMod navigation, and help connect customers with PA CareerLink programs and community partners.