Resource Room Specialist

Educational Data Systems, Inc.; Pennsylvania; On-site; USD 41,000 - 50,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a Resource Room Specialist to provide front-line support to PA CareerLink customers, assist jobseekers with job searches, digital intake, and navigation of workforce systems in a busy resource room.

The role includes outreach for dislocated workers, coordination with partners, and ensuring a welcoming, organized environment while guiding users through CWDS, ID.me, and BenMod platforms.

Qualifications

• Experience in a team-oriented environment.
• Proficient in Microsoft Office Suites (Word, Excel, and PowerPoint).
• Demonstrated telephone, computer, and written communication skills.
• Able to interact with a wide variety of individuals and demonstrate a positive professional attitude.
• Bilingual – Spanish/English.

Responsibilities

• Resource Room and Customer Support: Assist customers in the resource room and computer lab; guide jobseekers with online applications; help with registrations and enrollment processes.
• Intake and System Navigation: Help visitors complete Digital Intake Forms; enter data into CWDS; navigate workforce systems (BenMod, ID.me).
• Outreach and Engagement: Conduct outreach to dislocated workers; follow up to encourage service engagement; track outcomes.
• Program Awareness and Orientation: Inform jobseekers about PA CareerLink services; assist with welcome orientations and informational sessions.
• Resource Room Operations: Keep materials current and organize; maintain a welcoming environment in service areas.
• Collaboration and General Support: Maintain relations with partner staff and provide general customer service.

Skills

Teamwork

Customer service

Bilingual Spanish/English

Microsoft Office

Communication

Organization

Tools

CWDS

BenMod

ID.me

Microsoft Office Suite

Job description

Title: Resource Room Specialist

Classification: Non-Exempt

Salary: $45,000

Scope of Position The Resource Room Specialist provides front-line support to customers utilizing the PA CareerLink® resource center. This role assists jobseekers with job search activities, digital intake, and navigation of workforce systems while maintaining an organized and supportive resource room environment. The position also supports outreach and engagement efforts, particularly for dislocated workers, and helps connect customers with services available through PA CareerLink® programs and community partners.

Essential Functions

Resource Room and Customer Support

• Assist customers utilizing the PA CareerLink® resource room and computer lab
• Keep program participants on task while engaged in job search activities
• Answer questions and provide support in a computer lab setting
• Assist jobseekers with navigation of online job boards and completion of online employment applications
• Assist customers with PA CareerLink® registration and enrollment processes
• Demonstrate awareness of and commitment to balancing individual customer needs with the needs of the group in a shared computer lab environment

Intake and System Navigation

• Assist visitors with completion of the Digital Intake Form and other required documentation
• Enter information from completed paper intake forms into CWDS when necessary
• Provide guidance navigating workforce systems and unemployment compensation platforms, including BenMod and ID.me
• Assist with the collection of Dislocated Worker information sheets and engage customers completing the forms

Outreach and Engagement

• Conduct outreach to dislocated workers as contact information becomes available to promote available services and next steps
• Follow up with individuals who have received an introduction to services but have not completed a pre-application in order to encourage engagement in one-stop services
• Track outreach efforts and outcomes through reports provided to the Program Manager

Program Awareness and Orientation

• Inform jobseekers of services available through PA CareerLink® programs and community partner organizations
• Assist with facilitation of PA CareerLink® welcome orientation presentations and other informational sessions
• Support efforts to connect customers with appropriate programs, staff, and partner services

Resource Room Operations

• Ensure bulletin boards, brochures, flyers, and documents intended for public distribution remain current and organized
• Maintain an orderly and welcoming environment within the resource room and customer service areas

Collaboration and General Support

• Manage and maintain positive working relationships with partner staff to support quality services for participants
• Provide general customer service support within the PA CareerLink® center
• Perform other duties as assigned

Education and Experience Requirements

• Must have experience in a team-oriented environment
• Proficient in Microsoft Office Suites (Word, Excel, and PowerPoint)
• Demonstrated telephone, computer, and written communication skills
• Able to interact with a wide variety of individuals and demonstrate a positive professional attitude
• Ability to maintain flexibility as needs of contract require
• Must be comfortable with presenting information to groups and in outreach efforts to potential customers
• Bilingual – Spanish/English

Equal Opportunity and Diversity Statement

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

About EDSI

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDS I works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDS I is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDS I has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDS I also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.