Job Posting Title Drain Technician - Cincinnati

Thomas & Galbraith; Fairfield, Northern (OH, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401k matching

Telehealth

Wellness program

Paid time off

Holidays

Discounts

Job summary

Thomas & Galbraith in Cincinnati, OH is seeking qualified technicians to diagnose and repair residential drain systems and guide customers toward informed buying decisions. You will perform service calls, complete warranty paperwork, and promote service agreements while maintaining equipment and inventory.

Training, benefits, and career growth are offered. Base pay starts at $20–$25 per hour with commissions and bonuses, plus company health, 401k, life, and other benefits.

Qualifications

• Experience with customer-facing service calls and on-site repairs is preferred.
• Strong listening, decision-making and problem-solving skills are required.
• Detail-oriented approach to work with the ability to follow process and policies.

Responsibilities

• Perform assigned service calls or in-shop repairs with professionalism and expertise.
• Accurately complete required warranty paperwork.
• Promote additional products, services, and service agreements to clients.
• Track time and inventory daily.
• Handle plumbing-related tasks when necessary.
• Maintain clear communication with team members.
• Properly care for company vehicle, tools, and equipment.
• Meet performance goals and adhere to company policies.
• Participate in ongoing training to advance your skills.
• Obtain necessary certifications (we’re happy to help you get there!)

Skills

Customer service

Problem-solving

Attention to detail

Communication

Tools

Service Titan

Job description

Overview

Join the Thomas & Galbraith Team in Cincinnati – One of the Midwest's Largest HVAC and Plumbing Companies!

How did we grow so quickly? It's simple: we only hire top talent (that’s YOU), and our clients love the exceptional service we provide! People come to us for a job, but stay for a fulfilling career with room to grow and opportunities to excel.

The Role:

You’ll diagnose and repair residential drain systems, guiding customers to confident and informed buying decisions.

What’s In It For Me?

• Industry Leading Total Compensation Plans starting at $20-$25 base plus commission and bonus opportunities
• FREE Employee/Dependent Telehealth, no copay
• Company Matched Health Savings Account and 401k Retirement Account
• FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program and Employee Assistance Program (Mental Health)
• Voluntary Short-Term Disability Insurance, Accident Insurance and Critical Illness Insurance
• Paid Company Holidays
• Paid Community Service Day
• Company Paid Personal Time Off
• Company Paid Other Time Off (Bereavement & Jury Duty)
• Friends & Family Discount
• Industry Leading Training Programs

Responsibilities

What Will I Do?

• Perform assigned service calls or in-shop repairs with professionalism and expertise.
• Accurately complete required warranty paperwork.
• Promote additional products, services, and service agreements to clients.
• Track time and inventory daily.
• Handle plumbing-related tasks when necessary.
• Maintain clear communication with team members.
• Properly care for company vehicle, tools, and equipment.
• Meet performance goals and adhere to company policies.
• Participate in ongoing training to advance your skills.
• Obtain necessary certifications (we’re happy to help you get there!)

Qualifications

Do I Have What It Takes?

• A valid driver’s license to operate a company vehicle.
• Service Titan experience preferred.
• Strong listening, decision-making, and problem-solving skills.
• Detail-oriented approach to work.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.