Senior Job File Coordinator: Master Workflow & Audits

SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County, South Kileen; Killeen (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County is seeking a Senior Job File Coordinator. This role is crucial to ensuring that restoration projects are managed meticulously, from initial intake to final billing.

Ideal candidates will have over 5 years of experience in the restoration, construction, or insurance industry, along with exceptional customer service skills. You will work closely with field teams and maintain clear communication with all stakeholders throughout the job file's lifecycle.

Qualifications

• 5+ years of proven experience in the restoration, construction, or insurance industry required.
• Exceptional customer service skills with the ability to navigate complex conversations.
• Strong administrative abilities and extreme attention to detail.

Responsibilities

• Maintain a highly accurate and dynamic Work-in-Progress (WIP) board.
• Act as the critical liaison with field crews, ensuring documentation is captured on-site.
• Perform rigorous internal audits of all projects.

Skills

Exceptional customer service skills

Strong administrative abilities

High proficiency in digital tools

Education

5+ years in restoration, construction, or insurance

Tools

CRM systems

Estimating technologies

Job description

SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County is seeking a Senior Job File Coordinator. This role is crucial to ensuring that restoration projects are managed meticulously, from initial intake to final billing.

Ideal candidates will have over 5 years of experience in the restoration, construction, or insurance industry, along with exceptional customer service skills. You will work closely with field teams and maintain clear communication with all stakeholders throughout the job file's lifecycle.