Job File Coordinator

SERVPRO of Vacaville / Dixon; Navarre (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Job summary

SERVPRO of Albany/ Americus/ Bay County/ North Pensacola is seeking a Job File Coordinator to enhance our restoration operations. The role centers on phone-based client interaction, meticulous file handling, and timely documentation to support fire and water damage projects.

The ideal candidate will be detail-oriented, experienced in service environments, and capable of multitasking across a fast-paced office, ensuring superior service and proactive ownership.

Qualifications

• Outstanding written and verbal communication skills.
• Polite, confident, and excellent customer service skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software including Xactimate and proprietary tools.

Responsibilities

• Monitor job file status and audit status.
• Maintain job file WIPs and client communications.
• Create preliminary estimates and review documentation.
• Coordinate daily job file activities and close-out processes.
• Assist other departments as needed.

Skills

Communication skills

Customer service

Multi-tasking

Office administration

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Xactimate

Job description

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development

SERVPRO® of Albany/ Americus/ Bay County/ North Pensacola Job File Coordinator

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination
• Perform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self‑motivated and goal‑oriented
• Ability to multi‑task
• Capability to work in a fast‑paced, team‑oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required
• Normal Hours 7:30 a.m. and 4:30 p.m.

Pay Rate

Competitive pay based on experience.

SERVPRO® of Bay County is an EOE M/F/D/V employer

Compensation: $16.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.