Job File Coordinator

SERVPRO of Fantastic Five, Inc.; United States; On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO of Fantastic Five, Inc. is looking for a dedicated Job File Coordinator to join their team in Oldsmar. This role requires excellent customer service and communication skills. You will assist with managing the customer experience and scheduling warranty activities, while ensuring all project documentation is accurate.

The ideal candidate must have a high school diploma or GED and experience in restoration or construction is preferred. The salary starts between $21 and $23 per hour depending on experience, with additional performance-based commissions.

Qualifications

• Superb customer service track record.
• Effective written and oral communication.
• Intermediate math skills required.
• Experience in restoration and/or construction preferred.

Responsibilities

• Assist with scheduling all warranty activities.
• Enter lead/jobs into the operating system.
• Educate customers on the process.
• Maintain communications with customers and clients.
• Order materials and supplies as needed.
• Manage collections activities.

Skills

Customer service skills

Communication skills

Multi-tasking ability

Dependability

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

SERVPRO Team George is hiring a Job File Coordinator in our Oldsmar location! To learn more and apply, e-mail your resume and/or a brief description of work history to [e-mail]!

Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Construction Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys working with others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

Key Responsibilities

• Assist with customer service and management of the customer experience
• Assist with scheduling all warranty activities
• Enter lead/jobs into the operating system and make sure all information in the project is correct
• Schedule CM initial visit with customer
• Educate customers on process
• Review and validate project file documentation
• Confirm with CM project scope of work is complete
• Maintain customer and client communications
• Support CMs ensuring customer and client agreement on scope and estimate
• Ensure all paperwork is complete with customer and client
• Ensure estimates are distributed to all necessary parties
• Interface with Subcontractors for availability
• Sign up new Subcontractors and maintain insurances and licensing
• Issue WOs based on project budget
• Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
• Schedule inspections with building departments
• Update budgets and keep within set parameters
• Order materials and supplies as needed
• Assist identifying and qualifying resource providers
• Validate completed PO documentation
• Update contract status with change orders and keep customer and client advised
• Maintain Work-in-Progress (WIP) report
• Maintain communication log
• Prepare project reports
• Upon completion, review file documentation and update as necessary
• Manage collections activities
• Perform project close-out and audit

Position Requirements

• High school diploma/GED
• Superb customer service track record
• Effective written and oral communication
• Intermediate math skills
• Experience in restoration and/or construction preferred

Pay starts at $21 - $23 an hour (based on experience), quarterly commissions and the possibility of overtime pay.

Initial training and occasional team meetings will require travel to our Port Richey office.

Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.