Job File Coordinator

Servpropuyallupsumner; San Marcos (TX); Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team Friermuth is seeking a Job File Coordinator to support restoration projects. You’ll handle customer calls, monitor job files, audits, and prepare preliminary estimates, working closely with our team, clients, and insurance partners.

This role emphasizes urgency, integrity, and strong communication. Candidates should have administrative experience, be detail-oriented, proficient in Microsoft Office, and able to learn Xactimate and our proprietary systems.

Qualifications

• 2+ years of administrative or office experience
• Experience in commercial cleaning/restoration or insurance/service industry is desired
• Experience with writing estimates and job file processes is a plus
• Outstanding written and verbal communication with professional tone
• Ability to stay calm and professional under stress
• Excellent organizational skills and attention to detail
• Self-motivated and goal-oriented in a fast-paced team environment
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Willingness to learn Xactimate and proprietary software
• HS Diploma/GED required; Associate/Bachelor’s preferred
• Complete Servpro background check and drug screen as required by law

Responsibilities

• Monitor job file status and audit status
• Maintain job file WIPs
• Ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimates
• Maintain internal and external communications
• Complete and review job file documentation for final upload and audit
• Perform job close-out

Skills

Administrative experience

Written and verbal communication

Organization and detail orientation

Calm under pressure

Team collaboration

Education

HS Diploma or GED

Associates/Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

Xactimate

Proprietary software

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

Customer-Focused, Team Driven, and Company Centric

Job File Coordinator - SERVPRO® Team Friermuth

About Us

We restore lives and property with urgency, care, and excellence—every time. Our mission is to serve people, bringing calm, clarity, and confidence when it matters most. Our vision is to be the most trusted name in restoration, powered by a team that leads with heart and hustle.

Core Values & Guiding Principles

• Heart & Hustle - Give your Best
• Accountability - Own the Outcome
• Alignment - One team. One mission. Zero excuses. TEAMWORK WINS
• Positivity - Here to Help
• Integrity - Do What is Right

Role Overview

As a Job File Coordinator, you’ll perform tasks related to customer calls, job monitoring, tracking, coordination, and job file audits. You’ll create preliminary estimates and job file backup. You’ll work closely with our internal team, customers, and insurance partners, always acting with urgency and integrity.

Responsibilities

• Monitor Job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

Qualifications

• 2+ year(s) of administrative or office-related experience and business experience
• Experience in the commercial cleaning and restoration or insurance/service industry is strongly desired
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associates/bachelor’s degree preferred
• Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.

Benefits

• Competitive pay, career path planning, and training.
• Dental, health, and vision insurance available day 1.
• 401(k) with employer match, paid holidays, PTO, and sick leave.
• Employee referral and recognition programs.

Work Environment

Monday-Friday, 8:00am-5pm.

SERVPRO Team Friermuth supports and hires military veterans and spouses.

Flexible work from home options available.