Job File Coordinator/ Estimator

SERVPRO of Vacaville / Dixon; Dallas (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

SERVPRO Franchise in Dallas is seeking a dedicated Job File Coordinator to support restoration projects and help customers in challenging moments. You will handle claims details, perform precise data entry, and build estimates for restoration work.

The role emphasizes phone proficiency, analytical thinking, and the ability to multi‑task in a fast-paced office. Benefits include health insurance, PTO, and a competitive pay rate of $20.00–$26.00 per hour.

Qualifications

• Minimum 1 year of administrative or office experience.
• Strong phone and written communication skills.
• Experience in a service/claims environment is a plus.

Responsibilities

• Provide excellent customer service.
• Communicate details to clients related to claims.
• Perform detailed and accurate data entry.
• Build estimates for restoration work.
• Take ownership of the job until completion.
• Perform general administration duties.
• Assist other departments as needed.

Skills

Phone skills

Analytical thinking

Multitasking

Interpersonal skills

Self-motivated

Organizational skills

Calm under pressure

Customer service

Attention to detail

Education

HS Diploma or GED

Tools

Microsoft Office

Xactimate

Job description

Benefits

• Competitive salary
• Health insurance
• Paid time off

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.

Primary Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Build Estimates for Restoration damage
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Position Requirements

• Ability to learn new software systems
• 1+ year(s) of administrative or office‑related experience
• Customer service experience, quality assurance, and scheduling a plus
• Experience in the service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self‑motivated and goal‑oriented
• Ability to multi‑task
• Capability to work in a fast‑paced, team‑oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) Xactimate a PLUS
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to complete a background check subject to applicable law

Compensation: $20.00 - $26.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.