Jira Service Management Specialist — ITSM Automation & Integrations

Prospect Infosystem Inc.; Madison (WI); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Prospect Infosystem Inc. is seeking a Jira Service Management (JSM) Specialist in Wisconsin to lead Phase 2 ITSM implementation efforts, integrating JSM with Azure/DevOps, InTune, and CMDB—while migrating from Cherwell.

You will configure workflows, automate processes, and enhance customer experience. Ideal candidates bring 3+ years with JSM and ITIL-aligned automation, plus hands-on Atlassian automation experience.

Formación

• 3+ years configuring JSM and integrating with enterprise systems via REST APIs/webhooks.
• 3+ years designing ITSM workflows and automation per ITIL.
• 3+ years helping enterprises improve service delivery and tooling adoption.
• 3 years hands-on with Atlassian automation for JSM.
• Bachelor's degree or equivalent; associates with 6 years experience.

Responsabilidades

• Configure workflows, forms, approvals, notifications, and automation in JSM.
• Streamline service delivery through intelligent workflow design.
• Integrate JSM with enterprise apps and automation to reduce manual effort.
• Implement two-way communication with Azure/DevOps via APIs and service accounts.
• Assist with dashboards, knowledge base, and documentation.
• Participate in Phase 2 implementation and data migration support.

Conocimientos

JSM configuration

ITIL workflows

Enterprise ITSM

Atlassian automation

Educación

Bachelor's degree or equivalent

Associate's degree option

Herramientas

Jira Service Management

Forge Development

PowerShell

Python

Descripción del empleo

Prospect Infosystem Inc. is seeking a Jira Service Management (JSM) Specialist in Wisconsin to lead Phase 2 ITSM implementation efforts, integrating JSM with Azure/DevOps, InTune, and CMDB—while migrating from Cherwell.

You will configure workflows, automate processes, and enhance customer experience. Ideal candidates bring 3+ years with JSM and ITIL-aligned automation, plus hands-on Atlassian automation experience.