Jira Service Management Architect

IO Datasphere, Inc.; Madison (WI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Wisconsin Department of Natural Resources (DNR) seeks a Jira Service Management Specialist to lead Phase 2 ITSM implementation and data migration efforts in Madison, WI. The role supports integration with enterprise apps, automations, and dashboards. Hybrid work 60/40; in-person interview required.

Eligible for H1b/H4/TN visas; relocation at own expense. Experience with Atlassian tools, ITIL-aligned workflows, and CMDB/data integrity is essential; bachelor’s or 6+ years of relevant work

Qualifications

• 3+ years configuring and administering Jira Service Management (JSM) with third-party integrations using REST APIs or native connectors.
• 3+ years designing and implementing service management workflows and automation rules aligned to ITIL or equivalent frameworks.
• 3+ years helping enterprise clients improve service delivery, tooling adoption, or ITSM maturity.
• 3+ years hands-on Atlassian automation (native JSM rules) to reduce manual effort.
• Bachelor's degree OR equivalent work experience (6+ years with assoc or 12 years without).
• Significant experience with data integrity measures, CMDB assets reconciliation.
• Deep familiarity with JSM project types and their configuration models.
• Experience with advanced JSM features including assets/CMDB, change management, SLA, multi-channel intake.

Responsibilities

• Configure workflows, forms, approvals, and automation rules using native JSM features.
• Integrate JSM with enterprise apps (Azure/DevOps, Entra/Okta) via REST APIs and service accounts.
• Develop dashboards/reports/analytics and knowledge base in JSM.
• Support Phase 2 implementation and Cherwell data migration to JSM.
• Assist discovery workshops and stakeholder interviews to gather requirements.

Skills

JSM configuration

REST APIs

Automation rules

Jira/Confluence

ITIL frameworks

Data integrity

PowerShell

Python

CMDB assets

Stakeholder comms

Education

Bachelor's degree

Associate degree +6 years

12 years experience without degree

Tools

Microsoft Entra

Okta

Azure DevOps

Configuration Manager

InTune

REST APIs

Job description

Wisconsin Department of Natural Resources (DNR) seeks a Jira Service Management Specialist to lead Phase 2 ITSM implementation and data migration efforts in Madison, WI. The role supports integration with enterprise apps, automations, and dashboards. Hybrid work 60/40; in-person interview required.

Eligible for H1b/H4/TN visas; relocation at own expense. Experience with Atlassian tools, ITIL-aligned workflows, and CMDB/data integrity is essential; bachelor’s or 6+ years of relevant work