Jira Service Management Specialist — ITSM Workflow (Hybrid)

VIVA USA Inc; Madison (WI); Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Descripción de la vacante

VIVA seeks a Jira Service Management Specialist to lead Phase 2 ITSM implementation, focusing on configuring workflows, automations, and CMDB enhancements within JSM. The role requires strong integration skills with Azure, DevOps, InTune, and Configuration Manager to improve service delivery and operational efficiency.

The position is hybrid (60/40), with two onsite days per week, and will involve data migration from Cherwell, dashboard development, and knowledge-base creation to support the

Formación

• Bachelor's degree or equivalent in IT or related field.
• Minimum 3 years configuring and administering Jira Service Management (JSM).
• Experience with integrating JSM with enterprise systems via REST APIs or connectors.

Responsabilidades

• Configure workflows, forms, approvals, notifications, and automation rules using JSM.
• Integrate JSM with 3rd-party enterprise apps and automation to streamline service delivery.
• Implement two-way communication between JSM and enterprise platforms (Azure/DevOps via API).
• Integrate JSM with Microsoft InTune and Configuration Manager.
• Modify CMDB schemas and asset configurations per data governance.
• Build JSM dashboards, reports, and analytics.
• Develop Knowledge Base within JSM and document configurations.
• Support data migration from Cherwell to JSM and QA data integrity.

Conocimientos

Jira Service Management

JQL

APIs & Integrations

PowerShell / Python

Confluence knowledge

ITIL processes

Data migration

Educación

Bachelor's degree or equivalent

Herramientas

Forge Development

Azure DevOps

Microsoft InTune

Configuration Manager

Descripción del empleo

VIVA seeks a Jira Service Management Specialist to lead Phase 2 ITSM implementation, focusing on configuring workflows, automations, and CMDB enhancements within JSM. The role requires strong integration skills with Azure, DevOps, InTune, and Configuration Manager to improve service delivery and operational efficiency.

The position is hybrid (60/40), with two onsite days per week, and will involve data migration from Cherwell, dashboard development, and knowledge-base creation to support the