Jira Service Management Specialist

Experis (Austria); Madison (WI); Híbrido; USD 76.000 - 80.000; Jornada completa

Descripción de la vacante

ManpowerGroup is seeking a Jira Service Management Specialist to support a public sector ITSM initiative in Madison, Wisconsin. The role focuses on improving service delivery, configuring JSM workflows, and automating processes using native functionality or Forge development.

The ideal candidate will integrate JSM with enterprise systems, support dashboards, and build a knowledge base with process documentation. This is a 9+ month hybrid contract position.

Formación

• 3+ years configuring Jira Service Management and integrating with enterprise systems.
• Experience with REST APIs, webhooks, or connectors.
• Bachelor’s degree or equivalent work experience; Associates requires 6+ years.

Responsabilidades

• Lead Phase 2 JSM implementation improvements after production launch.
• Configure JSM workflows, forms, approvals, notifications, and automation rules.
• Streamline service delivery with ITIL-aligned workflows and best practices.
• Integrate JSM with Azure DevOps, InTune, Configuration Manager, and related systems.
• Support dashboards, analytics, and build a JSM Knowledge Base with process documentation.

Conocimientos

Jira Service Management

REST APIs / Webhooks

ITSM / ITIL

Automation rules (JSM)

Enterprise integrations

Educación

Bachelor's degree or equivalent

Herramientas

Azure DevOps

Microsoft Entra

Okta

Microsoft InTune

Microsoft Configuration Manager

Forge

Descripción del empleo

Our client, a public sector organization, is seeking a Jira Service Management Specialist to join their team. As a Jira Service Management Specialist, you will be part of the Information Technology Service Management Platform (ITSM) effort supporting the Systems and Data Management Section. The ideal candidate will have a strong drive to improve service delivery, a practical approach to workflow automation, and a commitment to data integrity—skills that will align successfully in the organization.

Job Title: Jira Service Management Specialist

Location: Madison, WI (Hybrid: 60/40; 2 days onsite per week). WI resident or willing to relocate to WI prior to starting role. Local candidates preferred.

Duration: 9+ months with high possible extension

Pay Range: $55 - $58 / hr. on W2

What's the Job?

• Lead Phase 2 technical implementation improvements for Jira Service Management (JSM) after initial production launch (August 2026), enhancing operational efficiency and customer experience.
• Configure JSM workflows, forms, approvals, notifications, and automation rules using native JSM functionality (Forge development is a plus).
• Streamline service delivery through intelligent workflow design and service management best practices aligned to ITIL or equivalent frameworks.
• Integrate JSM with third‑party enterprise systems and business process automations (including two‑way communication with Microsoft Azure/DevOps via API calls and service accounts, plus integrations with Microsoft InTune and deeper alignment with Microsoft Configuration Manager).
• Support service management reporting and knowledge enablement by assisting with dashboards, analytics, and building a JSM Knowledge Base with process documentation.

What's Needed?

• Minimum 3 years of experience configuring and administering Jira Service Management (JSM) and integrating JSM with third‑party enterprise systems (e.g., SSO/identity providers such as Microsoft Entra and Okta; platforms such as Microsoft Azure/DevOps; and configuration management systems such as Microsoft Configuration Manager or Microsoft InTune) using REST APIs, webhooks, or native connectors.
• Minimum 3 years of experience designing and implementing service management workflows, automation rules, and request type configurations aligned to ITIL or equivalent frameworks.
• Minimum 3+ years of experience helping enterprise clients improve service delivery operations, tooling adoption, or ITSM process maturity.
• Minimum 3 years of hands‑on experience with Atlassian automation (native JSM rules) to reduce manual effort and improve consistency.
• Education requirement: Bachelor’s degree or equivalent (minimum 12 years) work experience; if Associates Degree, minimum 6 years work experience.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.