Jira Service Management Architect for AI-Driven ITSM

Accenture; Miami (FL); On-site; USD 95,000 - 210,000; Full time

Job summary

Accenture is seeking a Senior Jira Service Management expert to own the platform layer of transformation, designing workflows, automation, and integrations that turn service chaos into predictable, scalable delivery.

You will collaborate with Agile consultants and client stakeholders to build tooling that enforces better workflows, automates tasks, and improves knowledge discovery and self-service using JSM, ScriptRunner, and Atlassian Intelligence across complex enterprise engagements.

Qualifications

• Minimum 5 years hands-on experience configuring Jira Service Management (JSM) and integrating it with enterprise systems using REST APIs or webhooks
• Minimum 5 years designing ITIL-aligned service management workflows and automation rules
• Minimum 5+ years helping enterprise clients improve service delivery operations and tooling adoption
• Minimum 5 years hands-on experience with Atlassian automation
• Bachelor’s degree or equivalent work experience (12 years total)

Responsibilities

• Configure workflows, forms, approvals, notifications, and automation rules
• Streamline service delivery through intelligent workflow design
• Integrate JSM with enterprise applications and business processes
• Integrate automation to reduce manual effort and improve service consistency
• Leverage Atlassian Intelligence and Rovo capabilities to improve knowledge discovery and automation
• Identify opportunities to enhance service experiences using AI-powered workflows
• Monitor and optimize AI-enabled service capabilities

Skills

JSM configuration

Automation design

ITIL alignment

Enterprise ITSM

REST APIs

Education

Bachelor’s degree or equivalent

Tools

ScriptRunner

Automation for Jira

JQL

Confluence

Rovo

Job description

Accenture is seeking a Senior Jira Service Management expert to own the platform layer of transformation, designing workflows, automation, and integrations that turn service chaos into predictable, scalable delivery.

You will collaborate with Agile consultants and client stakeholders to build tooling that enforces better workflows, automates tasks, and improves knowledge discovery and self-service using JSM, ScriptRunner, and Atlassian Intelligence across complex enterprise engagements.