Jira Service Management Specialist | Workflow & Admin

ascendingdc; Richmond (VA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

ascendingdc in Richmond, VA is seeking an Associate Business Application Administrator to support Jira Service Management and drive scalable service-management solutions. The role focuses on troubleshooting defects, managing user access, and enhancing workflows within an Agile team environment.

You will design and deploy workflows, assist with migrations, and translate business needs into practical configurations.

Qualifications

• Bachelor's degree in CS or related field.
• 12+ months of hands-on JSM administration.
• Experience with workflow development and automation.

Responsibilities

• Platform Administration: Administer and support the Jira Service Management platform, including user access, permissions, configurations, and ongoing platform maintenance.
• Incident & Defect Resolution: Analyze, troubleshoot, and resolve defects and incidents related to JSM workflows, forms, automation, approvals, work items, and assets.
• Workflow Design & Deployment: Design, configure, test, and deploy workflow enhancements ranging from minor user-interface updates to complex automated workflows with approvals and multiple child work items.
• Migration Support: Support code/configuration migration activities across JSM environments.
• Agile Collaboration: Collaborate with Business Analysts, Scrum Masters, QA team members, and other technical resources within an Agile development environment.
• Requirements Gathering: Gather, clarify, and document requirements from technical and business stakeholders.
• Solution Demonstration: Conduct demonstrations of developed solutions, gather end-user feedback, and implement appropriate modifications.
• Triage & Prioritization: Assess incoming incidents and enhancement requests, determining which items require immediate resolution versus backlog prioritization.
• Documentation: Maintain clear documentation for system configurations, workflows, processes, and support procedures.
• Continuous Improvement: Support the use of Jira Service Management best practices and continuous platform improvement.

Skills

JSM administration

Workflow development

Agile collaboration

Effective communication

Education

Bachelor's degree in Computer Science or related field

Tools

Jira Service Management

Confluence

Atlassian tools

Job description

ascendingdc in Richmond, VA is seeking an Associate Business Application Administrator to support Jira Service Management and drive scalable service-management solutions. The role focuses on troubleshooting defects, managing user access, and enhancing workflows within an Agile team environment.

You will design and deploy workflows, assist with migrations, and translate business needs into practical configurations.