Jira Service Management Architect: AI-Driven Workflows

Accenture; Chicago (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

Accenture is seeking a Jira Service Management practitioner to design and implement the platform layer that transforms how services are delivered at scale. You’ll configure workflows, automation, and integrations to reduce chaos and enable predictable delivery.

You will collaborate with Agile consultants and client stakeholders to translate actual work flows into tooling, applying AI-enabled capabilities to improve knowledge discovery and automation.

Qualifications

• This is not a configuration-only role; you’ll understand how work flows and translate it into tooling.
• Experience with Jira Service Management or similar enterprise service management platforms is preferred.
• Ability to design AI-enabled workflows and integrations across enterprise applications.

Responsibilities

• Configure workflows, forms, approvals, notifications, and automation rules.
• Streamline service delivery through intelligent workflow design.
• Integrate JSM with enterprise applications and business processes.
• Integrate automation to reduce manual effort and improve service consistency.
• Leverage Atlassian Intelligence and Rovo capabilities to improve knowledge discovery, virtual assistance, and service automation.
• Identify opportunities to enhance service experiences using AI-powered workflows.
• Monitor and optimize AI-enabled service capabilities.

Job description

Accenture is seeking a Jira Service Management practitioner to design and implement the platform layer that transforms how services are delivered at scale. You’ll configure workflows, automation, and integrations to reduce chaos and enable predictable delivery.

You will collaborate with Agile consultants and client stakeholders to translate actual work flows into tooling, applying AI-enabled capabilities to improve knowledge discovery and automation.