Jira Service Management Architect: AI-Driven Workflows

Accenture; Boston (MA); Presencial; USD 94.000 - 245.000; Jornada completa

Descripción de la vacante

Accenture is seeking a Jira Service Management practitioner to own the platform layer of transformation, designing workflows, automation, and integrations that turn service chaos into predictable delivery.

This role requires 5+ years configuring JSM, ITIL-aligned processes, and integrating with enterprise systems, with travel up to 100% on client engagements. Join Accenture's Business Agility team to drive high-visibility outcomes.

Formación

• Minimum 5 years hands-on experience configuring and administering Jira Service Management (JSM) and integrating with enterprise systems via REST APIs or webhooks.
• Experience designing and implementing ITIL-aligned service workflows and automation rules.
• 5+ years helping enterprise clients improve service delivery and ITSM maturity.
• Hands-on experience with Atlassian automation (ScriptRunner or Automation for Jira) to reduce manual effort.

Responsabilidades

• Configure workflows, forms, approvals, notifications, and automation rules.
• Streamline service delivery through intelligent workflow design.
• Integrate JSM with enterprise applications and business processes.
• Integrate automation to reduce manual effort and improve service consistency.
• Leverage Atlassian Intelligence features to improve knowledge discovery and automation.
• Monitor and optimize AI-enabled service capabilities.
• Travel may be required; amount depends on client requirements.

Conocimientos

Jira Service Management

ITIL workflows

Atlassian automation

REST APIs & webhooks

Educación

Bachelor's degree or equivalent

Herramientas

ScriptRunner

Automation for Jira

Jira

Descripción del empleo

Accenture is seeking a Jira Service Management practitioner to own the platform layer of transformation, designing workflows, automation, and integrations that turn service chaos into predictable delivery.

This role requires 5+ years configuring JSM, ITIL-aligned processes, and integrating with enterprise systems, with travel up to 100% on client engagements. Join Accenture's Business Agility team to drive high-visibility outcomes.