Jira Cloud Architect & Automation Lead

Exol; Wilmington (DE); On-site; USD 82,000 - 113,000; Full time

Job summary

Symbotic is seeking an Atlassian Administrator to support Jira Cloud for Software Engineering. You will maintain workflows, custom fields, and boards to help teams plan, track, and deliver work with consistent practices.

You will partner with Engineering Leadership and the Atlassian Admin team to drive governance, data quality, and scalable configurations while enabling automation and integrations across enterprise tools.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent technical experience.
• Minimum of 3 years of hands-on Jira Cloud administration experience, including advanced workflow creation, JQL, automation rules, and scheme management.
• Strong experience architecting cross-functional workflows and leveraging Jira Plans for multi-stakeholder roadmap planning and tracking.
• Proficiency in creating dashboards, reporting structures, and metrics that provide clear visibility into engineering execution and delivery progress.
• Hands-on experience configuring AI-driven workflow automations using Atlassian Rovo or connecting external LLM agents to Jira/Confluence via MCP APIs.
• Experience configuring and supporting integrations between Jira Cloud and external enterprise systems.
• Excellent problem-solving, troubleshooting, and stakeholder management skills.
• Atlassian Certified Professional (ACP) designation (e.g., Jira Cloud Administrator) is a plus.

Responsibilities

• Administer, configure, and maintain Jira Cloud projects, custom workflows, issue types, custom fields, and permission schemes to support engineering teams.
• Partner with Engineering Leadership and Program Management to translate complex engineering process requirements into scalable Jira workflows and reporting solutions.
• Audit Jira configurations, workflow adoption, and data quality to identify process drift, provide coaching, and ensure alignment with established engineering standards.
• Build and maintain boards, dashboards, and Jira Plans to deliver program tracking, release visibility, and cross-functional roadmap alignment.
• Design, build, and deploy custom Atlassian Rovo Agents and MCP server integrations to automate ticket triage, draft acceptance criteria, sync contextual data across external tools, and optimize engineering workflows.
• Implement, maintain, and troubleshoot integrations between Jira Cloud and enterprise platforms (e.g., ServiceNow, GitHub/GitLab).
• Provide day-to-day tier-2/3 user support and troubleshooting for software engineering teams.
• Document configuration changes, administrative guidelines, and end-user best practices.

Skills

Jira Cloud admin

Workflow architecture

Dashboards & reporting

AI-driven automation

Jira integrations

Problem-solving

Stakeholder management

ACP certification

Education

Bachelor’s degree in Computer Science, Information Systems, or equivalent technical experience

Job description

Symbotic is seeking an Atlassian Administrator to support Jira Cloud for Software Engineering. You will maintain workflows, custom fields, and boards to help teams plan, track, and deliver work with consistent practices.

You will partner with Engineering Leadership and the Atlassian Admin team to drive governance, data quality, and scalable configurations while enabling automation and integrations across enterprise tools.