Senior Atlassian Cloud Engineer: Automation & AI

System One

Birmingham (AL)

On-site

USD 110,000 - 160,000

Full time

2 days ago

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Job summary

System One is seeking a Senior Atlassian Tools Administrator to support a large Atlassian Cloud environment for 8,000+ users in a regulated financial services setting. You will administer Jira Software Cloud, Jira Service Management, and Confluence Cloud, plus Forge applications, enabling enterprise-grade automation and AI-enabled capabilities.

The role emphasizes security, governance, and integration with Teams, ServiceNow, REST APIs, and AWS-based infrastructure.

Qualifications

5+ years of experience with Jira Software Cloud, Jira Service Management (JSM), and Confluence Cloud.
Experience administering Atlassian Cloud organizations, sites, users, permissions, and access controls.
Strong development experience with Atlassian Forge, including UI Kit, Custom UI, Functions, Storage APIs, Web Triggers, and Custom Fields.
Experience building and supporting production Jira and Confluence Forge applications.
Experience integrating Atlassian Cloud with ServiceNow, Microsoft Teams, REST APIs, webhooks, and event driven services.
Hands on experience with ChatGPT Enterprise and OpenAI APIs, including prompt engineering and enterprise AI use cases.

Responsibilities

Administer Jira Software Cloud, Jira Service Management, Confluence Cloud, and Atlassian organization/site settings.
Manage users, permissions, access controls, platform policies, and governance across the Atlassian Cloud environment.
Develop, deploy, and maintain custom Jira and Confluence applications using Atlassian Forge.
Build Forge solutions using UI Kit, Custom UI, Functions, Storage APIs, Web Triggers, and Custom Fields.
Integrate Atlassian Cloud products with Microsoft Teams, ServiceNow, REST APIs, webhooks, and event driven services.
Develop AI enabled capabilities for knowledge management, ticket summarization, enterprise search, virtual assistants, and workflow automation.
Implement secure integrations using ChatGPT Enterprise, OpenAI APIs, and GitHub Copilot capabilities.
Create and maintain Jira and Confluence automation and Forge based workflow extensions.
Establish and maintain platform security controls, guardrails, access management, and governance standards.
Support production operations, troubleshooting, upgrades, integrations, and platform reliability for an environment serving 8,000+ users.
Identify opportunities to simplify processes and improve workflows through automation and AI.