Jewelry Store Leader - Customer Experience & Growth

Brilliant Earth; Massachusetts; On-site; USD 70,000 - 92,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diversity & Inclusion

Wellbeing Benefits

Continued Education

Employee Discounts

Sales Incentives

Mental Wellness Perks

Job summary

Brilliant Earth in Chestnut Hill, MA is seeking a Store Manager (Customer Experience Manager) to lead our jewelry showroom team. The role focuses on driving sales, owning store outcomes, and delivering exceptional customer experiences in a luxury setting.

You will recruit and develop staff, analyze KPIs, optimize operations, and partner with cross-functional teams to grow the business while maintaining our commitment to inclusion and responsible practices.

Qualifications

• Experience managing people in retail or direct-to-consumer sales.
• Ability to analyze data and drive sales performance.
• Strong leadership and communication skills.
• BA degree or equivalent preferred.
• Commitment to an inclusive workplace.

Responsibilities

• Recruit, lead, and mentor a sales team to meet quarterly targets.
• Own showroom operations and ensure exceptional customer service.
• Provide training, coaching, and performance feedback.
• Lead in-person customer appointments and present jewelry in a luxury setting.
• Collaborate across departments to drive growth and customer satisfaction.

Skills

Leadership

Sales targets

Data analysis

CRM experience

Customer service

Team development

Education

BA degree or equivalent

Tools

CRM software

Job description

Brilliant Earth in Chestnut Hill, MA is seeking a Store Manager (Customer Experience Manager) to lead our jewelry showroom team. The role focuses on driving sales, owning store outcomes, and delivering exceptional customer experiences in a luxury setting.

You will recruit and develop staff, analyze KPIs, optimize operations, and partner with cross-functional teams to grow the business while maintaining our commitment to inclusion and responsible practices.