Luxury Jewelry Sales Concierge

Brilliant Earth; Massachusetts; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diverse, mission-minded team

Lifestyle Spending Account

Continued Education

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

Giving Back and Volunteer Oppt

Medical, Dental, and Vision

401k match

Paid Time Off

Parental Leave

Disability and Life insurance

Job summary

Brilliant Earth in Chestnut Hill, MA is seeking a Luxury Sales Consultant to guide customers through purchases in our showroom and via virtual platforms. You will build personalized experiences and meet sales targets while promoting our sustainable jewelry mission.

The role is in-person, full-time with weekend work. Compensation budget is $22-24 per hour, with benefits and opportunities for growth within a fast-paced luxury environment.

Qualifications

• Previous jewelry or luxury retail experience preferred.
• Strong communication and relationship-building skills.
• Willingness to work a full-time schedule including weekends.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Job description

Brilliant Earth in Chestnut Hill, MA is seeking a Luxury Sales Consultant to guide customers through purchases in our showroom and via virtual platforms. You will build personalized experiences and meet sales targets while promoting our sustainable jewelry mission.

The role is in-person, full-time with weekend work. Compensation budget is $22-24 per hour, with benefits and opportunities for growth within a fast-paced luxury environment.