Jewelry Repair Office Coordinator — Full-Time with Benefits

Ben Bridge Jeweler; Honolulu (HI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Merchandise discounts

Paid training

Paid time off

401(k) plan with company match

Job summary

Ben Bridge Jeweler’s Timeworks store in Ala Moana is seeking a full-time Store Office Service Coordinator. The SOSC will manage repair intake, determine in-store vs external repairs, provide status updates to customers and sales staff, and handle invoice reconciliation.

This hourly role reports to store management and includes benefits. The position emphasizes strong interpersonal and organizational skills, jewelry/watch expertise, and here a flexible schedule with store hours.

Qualifications

• Excellent written, verbal and interpersonal communications skills.
• Ability to retain composure and flexibility while under pressure.
• Computing skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Minimum of a High School Diploma or General Education Diploma (GED).

Responsibilities

• Responsible for proper customer facing repair intake for both watch and jewelry repairs.
• Deliver customer repairs and collect payment.
• Follow up with customers to ensure satisfaction within 10 days after pick-up.
• Daily check-in and processing of all customer inbound jobs.
• Track Rolex job status in-store and for factory repairs.
• Provide status and service confirmations to customers.
• Provide all pending job estimates to customers and follow-up as needed.
• Invoice reconciliation for services, spare parts, and tooling.
• Create service estimates and service invoices for all repair jobs.
• Communicate delays to store associates and customers.
• Manage multiple inboxes via Outlook.
• Provide status on pending or in-process jobs for sales associates, watchmaker, and store managers.
• Maintain knowledge of organization and turnaround expectations.
• Operate POS system to take payment or authorize credit.
• Inspect and clean customers' jewelry.
• Maintain filing systems, physical and digital.
• Perform general administrative duties as directed.
• Answer phones and assist customers at register.
• Assist with inventory accuracy and merchandise security.
• Support inventory reconciliation and transfers.
• May be assigned as Key-holder for opening/closing.

Skills

Communication skills

Microsoft Office

Team player

Customer service focus

Education

High School Diploma or GED

Tools

POS system

Job description

Ben Bridge Jeweler’s Timeworks store in Ala Moana is seeking a full-time Store Office Service Coordinator. The SOSC will manage repair intake, determine in-store vs external repairs, provide status updates to customers and sales staff, and handle invoice reconciliation.

This hourly role reports to store management and includes benefits. The position emphasizes strong interpersonal and organizational skills, jewelry/watch expertise, and here a flexible schedule with store hours.