Jewelry Repair Operations Coordinator

Ben Bridge Jeweler, Inc.; Honolulu (HI); In loco; USD 29.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and welfare benefits

Employee merchandise discounts

Paid training and paid time off

Descrizione del lavoro

Ben Bridge Jeweler, Inc. in Honolulu seeks a Store Office Service Coordinator to manage the flow of jewelry and watch repairs, coordinate with managers and vendors, and provide customer updates from intake to delivery.

The role emphasizes strong communication, organization, and familiarity with fine jewelry/watches. It is a full-time, hourly position with benefits and potential for key-holder responsibilities.

Competenze

• Excellent written, verbal and interpersonal communications skills.
• Ability to retain composure and flexibility while under pressure.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Minimum of a High School Diploma or General Education Diploma (GED)

Mansioni

• Responsible for proper customer facing repair intake for both watch and jewelry repairs.
• Deliver customer repairs and collect payment.
• Follow up with customer to ensure satisfaction within 10 days after pick-up.
• Daily check-in and processing of all customer inbound jobs.
• Ro le x job tracking—both in-store and factory repairs including BBJ 840.
• Provide Rolex job status and service confirmations to customers.
• Provide all pending job estimates to customers and follow-up as needed.
• Invoice reconciliation for services, spare parts, and tooling.
• Create service estimates and service invoices for all repair jobs.
• Communicate to store associates and customers regarding service delays.
• Provide status on pending or in-process jobs for sales associates, watchmaker/watch tech, and store managers.
• Operate POS system to take payment or obtain credit authorization
• Inspect and clean customers' jewelry
• Organize and maintain filing system
• Perform other general administrative tasks as directed by management
• Greet customers and provide excellent experience while they wait for a Sales Professional
• Assist with maintaining accurate inventory of all merchandise and ensuring merchandise security
• Support Sales professionals with Inventory reconciliation
• Merchandise receiving and shipping
• Transfers and blow backs reconciliation
• Assist customers at the register with repair pick up, payment processing, inventory lookup
• May hold additional responsibility as a Key-holder for opening/closing the store
• Work with teammates towards store goals and positive atmosphere
• Perform basic housekeeping
• Accepts additional responsibilities in store such as Visual Merchandising
• Other duties as assigned

Conoscenze

Interpersonal communication

Customer service

Composure under pressure

Microsoft Office

Formazione

High School Diploma or GED

Strumenti

POS system

Descrizione del lavoro

Ben Bridge Jeweler, Inc. in Honolulu seeks a Store Office Service Coordinator to manage the flow of jewelry and watch repairs, coordinate with managers and vendors, and provide customer updates from intake to delivery.

The role emphasizes strong communication, organization, and familiarity with fine jewelry/watches. It is a full-time, hourly position with benefits and potential for key-holder responsibilities.