Jewelry Operations & Service Coordinator

The Watches of Switzerland Group; Fort Lauderdale (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

The Watches of Switzerland Group is seeking an RSG Administrator to deliver top-tier customer service across stores and locations, coordinating tasks with the Retail Service Group to meet department goals. The role requires jewelry knowledge, strong communication, and meticulous time management in a fast-paced workshop setting.

You will support internal and external clients, manage processes, liaise with suppliers and stores, and help drive continuous quality improvements while maintaining

Qualifications

• Experience in jewelry making or repairs knowledge is preferred.
• Customer service experience 3–5 years required.
• Strong communication and organizational skills in a fast-paced workshop environment.

Responsibilities

• Provide complete customer service support to internal and external clients while adhering to company processes and policies.
• Coordinate tasks with the Retail Service Group to meet department goals and objectives.
• Serve as liaison between the department, stores, and vendors to ensure smooth operations.
• Identify opportunities for process improvements and contribute to quality and efficiency.

Skills

Jewelry knowledge

Customer service

Communication

Time management

Problem solving

Team player

Education

High School diploma

Tools

SAP

Microsoft Office

Job description

The Watches of Switzerland Group is seeking an RSG Administrator to deliver top-tier customer service across stores and locations, coordinating tasks with the Retail Service Group to meet department goals. The role requires jewelry knowledge, strong communication, and meticulous time management in a fast-paced workshop setting.

You will support internal and external clients, manage processes, liaise with suppliers and stores, and help drive continuous quality improvements while maintaining