Retail Operations Specialist

The Watches of Switzerland Group; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, life & disability

Training and career growth

Staff purchase discounts

Job summary

The Watches of Switzerland Group seeks a detail-oriented Retail Operations Specialist to support daily operational projects, assist with showroom openings, and elevate the client experience across US showrooms. The role reports to the Retail Operations Manager and partners with Inventory Control, Internal Audit, Asset Protection, and Client Services to deliver consistent guidance.

The ideal candidate will bring experience in retail administration, strong planning and communication skills, and a

Qualifications

• Prior experience supporting retail administration and operational processes.
• Excellent planning, multitasking, and organizational abilities.
• Strong analytical and problem-solving skills.
• Sound judgment with the ability to make quick, informed decisions.
• Strong verbal and written communication skills.
• Flexible and adaptable to change.
• Motivated, proactive, and dedicated to delivering high-quality work.
• Exceptional interpersonal skills with the ability to collaborate effectively across teams and all levels of management.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).
• High school degree required.
• College Degree preferred but not required.
• Ability to work a flexible schedule.
• Business related travel when necessary.

Responsibilities

• Support projects that improve daily operations across retail teams.
• Elevate client experience in showrooms and boutiques.
• Assist with showroom openings and new store setups.
• Coordinate with Inventory Control, Internal Audit, Asset Protection, and Client Services.
• Provide clear, consistent guidance to showrooms and corporate colleagues.

Skills

Retail operations

Planning

Multitasking

Organization

Analytical thinking

Problem solving

Communication

Adaptability

Team collaboration

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Job Purpose

At The Watches of Switzerland Group, the Retail Operations Specialist plays a key role in preparing retail teams for success by supporting projects that improve daily operations, elevate client experience, and assist with new showroom openings. This position reports to the Retail Operations Manager and serves as an essential resource for retail and corporate colleagues. The ideal candidate is a motivated and detail-oriented professional with experience in retail administration and operations. They are committed to improving efficiency, standardizing processes across the WOS Group USA, and contributing to an exceptional client and colleague experience.This role works closely with other corporate departments, primarily Inventory Control, Internal Audit, Asset Protection, and Client Services to provide clear, consistent, and effective guidance to our showrooms and boutiques.

This is an on-site position.

Qualifications and Experience

• Prior experience supporting retail administration and operational processes
  Skills
• Excellent planning, multitasking, and organizational abilities
• Strong analytical and problem-solving skills
• Sound judgment with the ability to make quick, informed decisions
• Strong verbal and written communication skills
• Flexible and adaptable to change
• Motivated, proactive, and dedicated to delivering high-quality work
• Exceptional interpersonal skills with the ability to collaborate effectively across teams and all levels of management
• Proficient in Microsoft Office (Word, Excel, and PowerPoint)
• High school degree required
• College Degree preferred but not required
• Ability to work a flexible schedule
• Business related travel when necessary

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.