Jet Ski Guide

Red Hospitality & Leisure; Charlotte Amalie (United States Virgin Islands); On-site; USD 170,000 - 243,000; Full time

Job summary

Red Hospitality & Leisure seeks a hands-on Jet Ski Tour Guide for Cruz Bay Watersports at The Westin Resort Frenchmans Reef in St. Thomas, VI. Provide top-notch customer service, safety briefings, and memorable experiences on jet ski tours.

You will train guests on operation, help lead tours, and upsell additional watersport activities while maintaining equipment and safety standards across site operations.

Qualifications

• High School Diploma or equivalent preferred.
• Jet ski experience required.
• Prior customer service experience is a plus.

Responsibilities

• Provide excellent customer service and ensure fun, memorable experiences.
• Anticipate guest needs and solve problems.
• Train customers on jet ski operation and safety.
• Lead tours, supervise, assist and guide guests.
• Check rentals in and out and communicate rules clearly.
• Clean equipment and area; ensure customer safety.
• Upsell guests on additional watersport excursions.
• Complete monthly inventory as directed.
• Perform other duties as assigned.

Skills

Customer service

Jet ski operation

Interpersonal skills

Upselling

Team player

Multi-tasking

Education

High School Diploma or equivalent

Tools

Jet ski

Job description

Job Details

Job Location: Cruz Bay Watersports at The Westin Resort Frenchmans Reef - St. Thomas, VI 00802

Salary Range: $150.00 - $150.01

Commission: None

Travel Percentage: None

Responsibilities

• Provide excellent customer service and make sure that all customers have a fun and memorable experience.
• Anticipating guests needs and solving their problems.
• Train customers on jet ski operation to included teaching inexperienced customers how to & safety
• Lead customers on jet ski tours through waters, supervise, assist and guide.
• Checking rental equipment in and out
• Clear communicating on rules and regulations to customers
• Cleaning jet ski, equipment and/or area
• Always ensure the safety of customers.
• Be an ambassador and sales associate to upsell guests on additional watersport excursions offered by RED
• Complete a monthly inventory of equipment and/or retail items as directed
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or its' equivalent from an accredited institution (Preferred)
• Previous experience in customer service and/or equivalent work experience PLUS
• Jet ski experience (Required)

Knowledge, Skills, and Abilities

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.
• Team Player, positive and enthusiastic attitude.