Jet-Set Passenger Concierge — Gate & Ticket Support

lliance Ground International; McAllen (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Paid vacation

Medical / dental / vision

Uniforms provided

401(k) program

Travel discounts

Job summary

Alliance Ground International (AGI) seeks a Passenger Service Agent in Texas to assist travelers from check-in to boarding. You will provide first-class service, handle tickets, baggage, and inquiries, and ensure safety protocols are followed.

You will work at the airport, delivering prompt, friendly support to passengers and airline teams. The role emphasizes exceptional communication, problem solving, and the ability to manage multiple tasks in a busy environment while representing AGI with a

Qualifications

• Excellent communication with passengers, flight crews, and colleagues.
• Ability to prioritize tasks in a fast-paced airport environment.
• Strong customer-service orientation and problem solving.
• Basic arithmetic for ticketing and baggage fees.

Responsibilities

• Provide exceptional customer service at the ticket counter and gate.
• Handle reservations, tickets, refunds, baggage, and fees.
• Respond to inquiries about schedules, fares, and travel info.
• Ensure safety and security procedures are followed at all times.
• Coordinate with ground staff and airport vendors for smooth flow.

Skills

Communication skills

Time management

Critical thinking

Basic math

Professional demeanor

Education

High school diploma or GED

Job description

Alliance Ground International (AGI) seeks a Passenger Service Agent in Texas to assist travelers from check-in to boarding. You will provide first-class service, handle tickets, baggage, and inquiries, and ensure safety protocols are followed.

You will work at the airport, delivering prompt, friendly support to passengers and airline teams. The role emphasizes exceptional communication, problem solving, and the ability to manage multiple tasks in a busy environment while representing AGI with a