Java Production Support Specialist - 24x7 (Azure/K8s)

Robotics Technologies LLC; Dallas (TX); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Robotics Technologies LLC in Dallas seeks an experienced Production Support engineer (L1/L2) to own and resolve user issues, monitor systems, and drive incident resolution. The role requires 5+ years in production support, willingness to work 24x7 shifts, and strong collaboration with cross-functional teams.

You will handle monitoring, root-cause analysis, and action plans, ensuring SLA adherence and timely reporting across production environments.

Formación

• 5+ years in production support (L1/L2).
• Ownership and proactive handling of user issues.
• Monitoring and incident resolution.
• Willing to work 24x7 shifts on rotation.
• Root-cause analysis and corrective action planning.
• Maintain SLA and reporting.
• Escalation to internal/external teams per process.

Responsabilidades

• Provide L1/L2 production support for critical systems.
• Monitor, diagnose, and fix incidents; implement code fixes and tests.
• Manage incident lifecycle and communication with users.
• Perform root-cause analysis and recommend corrective actions.
• Adhere to escalation and incident management processes.
• Ensure on-time delivery of tasks and incident tickets.

Conocimientos

Production support

Java

Unix

Azure

Kubernetes

Docker

SQL

Incident management

Communication

Descripción del empleo

Robotics Technologies LLC in Dallas seeks an experienced Production Support engineer (L1/L2) to own and resolve user issues, monitor systems, and drive incident resolution. The role requires 5+ years in production support, willingness to work 24x7 shifts, and strong collaboration with cross-functional teams.

You will handle monitoring, root-cause analysis, and action plans, ensuring SLA adherence and timely reporting across production environments.