Java Production Support

Robotics Technologies; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Robotics Technologies LLC in Dallas seeks an experienced Production Support engineer (L1/L2) to own and resolve user issues, monitor systems, and drive incident resolution. The role requires 5+ years in production support, willingness to work 24x7 shifts, and strong collaboration with cross-functional teams.

You will handle monitoring, root-cause analysis, and action plans, ensuring SLA adherence and timely reporting across production environments.

Qualifications

• 5+ years in production support (L1/L2).
• Ownership and proactive handling of user issues.
• Monitoring and incident resolution.
• Willing to work 24x7 shifts on rotation.
• Root-cause analysis and corrective action planning.
• Maintain SLA and reporting.
• Escalation to internal/external teams per process.

Responsibilities

• Provide L1/L2 production support for critical systems.
• Monitor, diagnose, and fix incidents; implement code fixes and tests.
• Manage incident lifecycle and communication with users.
• Perform root-cause analysis and recommend corrective actions.
• Adhere to escalation and incident management processes.
• Ensure on-time delivery of tasks and incident tickets.

Skills

Production support

Java

Unix

Azure

Kubernetes

Docker

SQL

Incident management

Communication

Job description

• 5 years of strong production support (L1/L2) experience.
• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all s and report any issue that may significantly impact the business.
• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work in 24x7 shifts on rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.
• Excellent interpersonal skills, team player, proactive, self-starter and motivated.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.