Infra Production Support Analyst - 24/7 Banking (L2)

Rapid Eagle Inc; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Job summary

Rapid Eagle Inc in Dallas, TX is seeking an Infrastructure Production Support Analyst to join onsite operations. The role focuses on managing production incidents, monitoring systems, and ensuring uptime across critical infrastructure.

The ideal candidate has 5–8 years of infrastructure/production support experience, strong communication skills, and hands-on expertise with tools like Autosys, Splunk, OpenShift, and Kubernetes. Onsite work in Dallas with 24/7 coverage expectations.

Qualifications

• 5–8 years of experience in infrastructure and production support.
• Good communication skills and team coordination are essential.
• Experience in 24/7 production environments and incident management.
• Root cause analysis and runbook updates, process improvements, and automation initiatives.

Responsibilities

• Handle incident management and root cause analysis.
• Contribute to runbook updates and process improvements.
• Support automation initiatives and efficiency improvements.
• Collaborate with cross-functional teams in a 24/7 production setting.

Skills

Communication skills

Team coordination

L2 support

24/7 Ops

Tools

Autosys

Informatica

Windows

Linux

Splunk

OpenShift

Kubernetes

Ab Initio Control Center

AWP

Kibana

AppDynamics

ServiceNow

Grafana

Job description

Rapid Eagle Inc in Dallas, TX is seeking an Infrastructure Production Support Analyst to join onsite operations. The role focuses on managing production incidents, monitoring systems, and ensuring uptime across critical infrastructure.

The ideal candidate has 5–8 years of infrastructure/production support experience, strong communication skills, and hands-on expertise with tools like Autosys, Splunk, OpenShift, and Kubernetes. Onsite work in Dallas with 24/7 coverage expectations.