Java Production Support Engineer — 24x7 Incident Response

Robotic Technologies Automation; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Robotic Technologies Automation is seeking a hands-on Production Support engineer to own and resolve production issues in a 24x7 environment. You will monitor systems, perform root-cause analysis, and implement fixes using Java, Unix, Azure, Kubernetes, Docker and SQL.

You will collaborate with global teams, maintain logs and SLA compliance, and participate in shift rotations to ensure high availability and performance of critical applications.

Qualifications

• 5 years of strong production support (L1/L2) experience.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor production systems and report any issue that may significantly impact the business.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.

Responsibilities

• Handle incidents (P1/P2) and bridge calls.
• Troubleshoot and provide code fixes and testing.
• Follow established processes for escalation to internal/external teams.
• Maintain reports, requests (like RFP), and SLA compliance.
• Maintain logs of all issues and ensure resolutions per QA tests for production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Willing to work in 24x7 shifts on rotational basis.

Skills

Production support ownership

Java

Unix

Azure

Kubernetes

Docker

SQL

Tools

Java

Unix

Azure

Kubernetes

Docker

SQL

Job description

Robotic Technologies Automation is seeking a hands-on Production Support engineer to own and resolve production issues in a 24x7 environment. You will monitor systems, perform root-cause analysis, and implement fixes using Java, Unix, Azure, Kubernetes, Docker and SQL.

You will collaborate with global teams, maintain logs and SLA compliance, and participate in shift rotations to ensure high availability and performance of critical applications.