Japanese-Speaking Tour Reservations Specialist

Wet 'n' Wild Hawaii; Kapolei (HI); On-site; USD 25,000 - 33,000; Full time

Job summary

A top family attraction in Hawaii is seeking a Tour Reservationist who is fluent in Japanese. The ideal candidate should possess excellent communication skills and have the ability to work under high-stress conditions. Responsibilities include managing guest reservations, maintaining accurate records, and providing special attention to VIP guests. Candidates should have 1-2 years of tour reservations experience and be available to work weekends, holidays, and selected evenings.

Qualifications

• 1 - 2 years of tour reservation experience.
• Valid Driver’s License and own transportation required.
• Able to work on weekends, holidays, and some evenings.

Responsibilities

• Answer telephones and enter guest reservations using PonoRez.
• Change and cancel reservations as requested by guests.
• Process accurate records for coding and tracking reservations.

Skills

Fluent in Japanese

Excellent communication skills

Strong relationship-building skills

Self-motivated

Computer proficiency (MS Office Suite)

Tools

PonoRez

Job description

A top family attraction in Hawaii is seeking a Tour Reservationist who is fluent in Japanese. The ideal candidate should possess excellent communication skills and have the ability to work under high-stress conditions. Responsibilities include managing guest reservations, maintaining accurate records, and providing special attention to VIP guests. Candidates should have 1-2 years of tour reservations experience and be available to work weekends, holidays, and selected evenings.